SNOW Business Analyst ITSM PaaS

About the Role:

We are seeking a ServiceNow (SNOW) Business Analyst with 3–5 years of experience in ServiceNow Business Analysis and ITSM platforms. In this role, you will work closely with stakeholders, architects, and development teams to design, configure, and support ServiceNow solutions that align with business needs and industry best practices.

You will play a key role in requirement gathering, solution design, process optimization, and governance activities within the technical excellence unit. This position offers the opportunity to influence platform strategy, contribute to solution ownership, and collaborate within an Agile/Scrum environment.

About Revature:

Revature is one of the largest and fastest-growing employers of technology talent across the U.S., partnering with Fortune 500 companies, leading System Integrators, and Government Contractors to identify experienced professionals who can be effective leaders.

Key Responsibilities:

• Develop a detailed understanding of business requirements and translate them into optimized ServiceNow solutions.
• Apply ServiceNow best practices to design configurations that meet or exceed functional expectations.
• Build strong, trust-based relationships with key project stakeholders to guide them toward adopting optimal solutions.
• Collaborate with the ServiceNow Architect to validate technical feasibility and identify opportunities to reduce implementation efforts.
• Participate in and support quality management reviews, ensuring alignment with business and design requirements.
• Configure ServiceNow solutions and assist technical teams with any necessary custom development.
• Support test plan creation, execution, and defect management as needed.
• Contribute to Organizational Change Management (OCM) by providing insights on future-state processes and system behavior.
• Lead internal business process story development and requirement-gathering sessions.
• Serve as a member of the operational committee for the technical excellence governance unit.
• Own solutions and development deliverables for the Scrum team, ensuring adherence to technical governance standards.
• Guide junior developers and assist the Scrum Team Lead BA with client management, requirement refinement, and estimation activities.

Technical Skills:

• ServiceNow Business Analysis-P2(Intermediate)
• ServiceNow Platform-P2(Intermediate)

What We’re Looking For:

• Bachelor's degree required.
• 3–5 years of experience in ServiceNow Business Analysis and ITSM processes.
• Strong understanding of ServiceNow modules, configurations, and process design.
• Ability to collaborate effectively with architects, developers, and business stakeholders.
• Excellent analytical, documentation, and problem-solving skills.
• Strong communication skills with proven ability to lead requirement-gathering workshops.
• Experience working in Agile/Scrum environments and familiarity with story writing and backlog refinement.
• Ability to guide team members and contribute to governance and best-practice development.

Preferred Qualifications:

• Experience supporting OCM initiatives for platform implementations.
• Exposure to custom development efforts within the ServiceNow platform.
• Prior involvement in operational governance committees or technical excellence frameworks.

Equal Opportunity Employer:

Revature (“Company”) is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, benefits, compensation, and training. If you require accommodation to work, based on any of these protected factors, please notify the Human Resources Department, and the Company will evaluate the request and provide accommodation in accordance with applicable law.

We seek to comply with all applicable federal, state, and local laws related to discrimination and will not tolerate interference with the ability of any of the Company's employees to perform their job duties. Our policy reflects and affirms the Company's commitment to the principles of fair employment and the elimination of all discriminatory practices.

Note: Work authorization in the country you are applying to is required. Revature does not sponsor work visas.