Overview
Skills
Job Details
Position title :: ServiceNow HSRD Business Solution Analyst Remote
6+ Month contract
Note: They must be ServiceNow HRSD certified and have at least 4 years of experience in HRSD projects
Bachelor s degree
Any ServiceNow HRSD certification (certificate required)
5 years eliciting, defining, and documenting functional, business, and user requirements
5 years performing analysis for business-process improvement and application design
5 years documenting business / application workflows & use-cases or user stories
3 years leading / working within cross-functional teams (SMEs, architects, developers, testers)
5 years working in an Agile-based IT environment
4 years of ServiceNow HRSD implementation experience
3 years analyzing & resolving bugs/production incidents for medium- to large-scale applications
2 years producing deliverables such as M&O manuals, procedural manuals, and training/reference material
2 years facilitating Joint Application Design (JAD) or other collaborative design sessions
5 years performing business-analysis tasks within a state department or other public agency involving multiple vendors