Overview
Remote
$120,000 - $160,000
Full Time
Skills
servicenow
architect
itsm
cad
itom
hr
Job Details
Role: ServiceNow Platform Architect
Location: Chicago, IL (remote position, but look for candidate in CST timezone & midwest only)
- Look for candidates that have worked with clients/projects related to reinsurance, retirement, and health solutions.
- Architect Level candidate is required, should be strong on Technical side
- Should have overall 15+ years of experience, in ServiceNow platform at least 10 years of exp is needed
- Certified in one or more of the following areas: CSA, CAD, ITSM, ITOM, HR, APM(EA)
Key Responsibilities:
- Strategic Alignment: Establish a unified vision and architecture roadmap to support enterprise transformation.
- Framework Expertise: Apply EA frameworks (TOGAF, Zachman) to build structured processes, governance, and technology-business alignment.
- Platform Optimization: Align ServiceNow modules (ITSM, ITOM, EA, HRSD) with enterprise architecture for maximum utilization.
- Integration & Interoperability: Design cohesive systems to enhance data flow, interoperability, and business agility.
- Risk & Compliance Management: Implement robust governance to manage technical risks and ensure regulatory compliance.
- Technical Governance: Define and drive governance processes to improve performance and minimize technical debt.
- Solution Architecture: Translate business and technical needs into scalable, sustainable architectural solutions.
- Standardization & Innovation: Drive platform standardization and enable rapid adoption of new features.
- Knowledge Development: Reduce external dependency by building internal expertise and knowledge-sharing culture.
- Collaboration: Work closely with Enterprise Architecture, participate in workshops, support migrations, and manage platform health.
- Digital Transformation: Position ServiceNow as the system of action, enabling an integrated and agile digital roadmap.
- Support & Delivery: Ensure successful deployments, user adoption, and continuous improvement.
Required Skills
- 10+ years ServiceNow experience preferred.
- Bachelors/Masters in Computer Science or minimum 15+ years of experience.
- Thorough knowledge on workflows, tables, script, flow designer and integration hub.
- Good communication & people skills with ability to work inclusively and with remote teams.
- Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party systems.
- Expert level understanding of client side and server-side scripting - business rules, script actions, script includes.
- Certified in one or more of the following areas: CSA, CAD, ITSM, ITOM, HR, APM(EA)
- Expert understanding of ITIL framework
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