ServiceNow Platform Architect

Role: ServiceNow Platform Architect
Location: Chicago, IL (remote position, but look for candidate in CST timezone & midwest only)

1. Look for candidates that have worked with clients/projects related to reinsurance, retirement, and health solutions.
2. Architect Level candidate is required, should be strong on Technical side
3. Should have overall 15+ years of experience, in ServiceNow platform at least 10 years of exp is needed
4. Certified in one or more of the following areas: CSA, CAD, ITSM, ITOM, HR, APM(EA)

Key Responsibilities:

• Strategic Alignment: Establish a unified vision and architecture roadmap to support enterprise transformation.
• Framework Expertise: Apply EA frameworks (TOGAF, Zachman) to build structured processes, governance, and technology-business alignment.
• Platform Optimization: Align ServiceNow modules (ITSM, ITOM, EA, HRSD) with enterprise architecture for maximum utilization.
• Integration & Interoperability: Design cohesive systems to enhance data flow, interoperability, and business agility.
• Risk & Compliance Management: Implement robust governance to manage technical risks and ensure regulatory compliance.
• Technical Governance: Define and drive governance processes to improve performance and minimize technical debt.
• Solution Architecture: Translate business and technical needs into scalable, sustainable architectural solutions.
• Standardization & Innovation: Drive platform standardization and enable rapid adoption of new features.
• Knowledge Development: Reduce external dependency by building internal expertise and knowledge-sharing culture.
• Collaboration: Work closely with Enterprise Architecture, participate in workshops, support migrations, and manage platform health.
• Digital Transformation: Position ServiceNow as the system of action, enabling an integrated and agile digital roadmap.
• Support & Delivery: Ensure successful deployments, user adoption, and continuous improvement.

Required Skills

• 10+ years ServiceNow experience preferred.
• Bachelors/Masters in Computer Science or minimum 15+ years of experience.
• Thorough knowledge on workflows, tables, script, flow designer and integration hub.
• Good communication & people skills with ability to work inclusively and with remote teams.
• Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party systems.
• Expert level understanding of client side and server-side scripting - business rules, script actions, script includes.
• Certified in one or more of the following areas: CSA, CAD, ITSM, ITOM, HR, APM(EA)
• Expert understanding of ITIL framework