PSO PM and Events Operations Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking an experienced and highly skilled professional to join our team in a dual capacity as Project Manager and Operations Manager. This role will lead complex projects from initiation to delivery while also managing day-to-day operations, driving strategic initiatives, and optimizing processes to ensure operational excellence and business growth.

How You Will Make an Impact

Project Management

• Lead complex projects from initiation through delivery, ensuring successful outcomes and high-quality results
• Develop and implement comprehensive project plans covering scope, deliverables, schedule/cadence, budget, and resource allocation
• Manage project resources including personnel, vendors, and stakeholders to ensure effective collaboration and communication
• Identify, assess, and mitigate project risks and dependencies with appropriate risk management plans
• Collaborate with cross-functional teams including business leaders, technical experts, and external partners to ensure alignment and buy-in and serve as the primary point of contact for project
• Deliver clear and concise project communications such as status reports, meeting minutes, and presentations
• Track project milestones, progress, risks/dependencies, and resources in project management tool and repository and ensure regional portfolio is maintained up-to-date
• Ensure project deliverables meet quality standards through regular reviews and audits and are delivered in a timely manner
• Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness
• Develop and maintain standard operating procedures (SOPs) for core business functions

Operations Management

• Oversee daily operations to ensure efficiency, quality, and alignment with organizational goals
• Support hiring, onboarding, and training of new team members
• Oversee and report on team health through quarterly business reviews with the client
• Develop and implement operational plans and strategies that drive growth, innovation, and continuous improvement
• Build and lead diverse teams, fostering a culture of ownership, collaboration, accountability, and continuous learning
• Manage performance and development of team members, providing coaching and mentorship
• Collaborate with cross-functional partners to optimize operational workflows and resource utilization
• Use data and metrics to monitor performance, identify trends, and inform decision-making
• Drive strategic initiatives to improve operational resilience, scalability, and cost-effectiveness
• Act as a liaison between business units and technical teams to ensure operational needs are met
• Lead/Support change management processes, ensure smooth adoption of new processes, tools, or organizational/operational changes, and communicate operational changes effectively across teams

What You Will Need to Succeed

Education & Experience

• Bachelor's degree in Business Administration, Project Management, Operations, or related field
• 4+ years of experience in project management, operations management, or related roles
• Experience managing teams and leading cross-functional, large-scale projects
• Excellent leadership, communication, and interpersonal skills
• Strong organizational and time management abilities with the capacity to prioritize multiple tasks and deadlines
• Proficiency in project management tools (e.g., MS Project, Asana, Trello) and operational analytics
• Ability to work independently and collaboratively in a team environment
• Strong analytical and problem-solving skills
• Experience with risk management and process improvement methodologies
• Ability to pivot and adapt quickly in response to evolving business needs, shifting priorities, or unexpected challenges

Preferred Qualifications

• Experience in IT managed services, data center operations, or technology infrastructure environments
• Experience driving operational excellence in fast-paced, high-growth environments
• PMP, Agile, Scrum, or Six Sigma certifications
• Advanced degree (e.g., Master's in Business Administration or Project Management)

Compensation

Estimated Pay Range: The estimated pay range for this position is USD $100,000/Yr. - USD $120,000/Yr. This is an exempt role.

We also offer comprehensive benefits options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.