ITSM Automation Engineer - W2 (NO C2C,1099) - Candidates Can NOT require visa sponsorship now or in the future - Posted by tauqeer

Overview

Remote
$50 - $60
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

ITSM
IT Service Management
Azure Foundry AI
Workato
API
Python
JavaScript
PowerShell
ITIL
JIRA
Workflow
Artificial Intelligence

Job Details

Looking for candidates that have developed and maintained automated workflows, integrations and custom solutions across ITSM platforms (Servicenow, Cherwell, Ivanti, BMC Helix or Jira Service Management). Candidates should have optimized customer knowledge base automation utilizing Jira Bot and custom built tools. Must have implemented low-code/no-code automation solutions using Workato, Azure Foundry AI or similar platforms. Must ensure scalability, security and efficiency of automation solutions. Design and maintain API integrations between ITSM tools, enterprise applications and third party services. Able to monitor automation performance, troubleshoot issues and improve system efficiency.

Required Qualifications

5+ years of experience in automation engineering, ITSM, or software development.

Proficiency in automation platforms such as Workato, Azure Foundry AI, or similar tools.

Experience with ITSM tools such as ServiceNow, JIRA Service Management, or similar platforms.

Strong understanding of API integrations, scripting (Python, PowerShell, JavaScript), and automation frameworks.

Familiarity with low-code/no-code automation platforms and their best practices.

Preferred Qualifications

Experience working with AI-driven automation tools.

ITIL v4 or ITSM-related certifications.

Background in cloud platforms (Azure, AWS, or Google Cloud) and DevOps principles.

Key Responsibilities

Develop and maintain automated workflows, integrations, and custom solutions across ITSM platforms.

Optimize customer knowledge base automation utilizing JIRA Bot and custom-built tools.

Implement low-code/no-code automation solutions using Workato, Azure Foundry AI, and similar platforms.

Work closely with ITSM, DevOps, and software development teams to ensure scalability, security, and efficiency of automation solutions.

Design and maintain API integrations between ITSM tools, enterprise applications, and third-party services.

Monitor automation performance, troubleshoot issues, and improve system efficiency.

Collaborate with IT teams to enhance self-service capabilities through intelligent automation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.