IT Trainer/Content Developer

Job Summary:

The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. Details on District locations can be found here: ;/p>

The job will be to deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with GDOT users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products. Candidate will collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.

Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.

Core Competencies:

• Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Work Terms and Conditions:

• GDOT has NOT specified a number of days onsite vs remote. However, local candidates able to come in office will be preferred over out of state candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work. Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
• The position end date is set for the end of the GDOT Fiscal Year. GDOT may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.
• GDOT will reimburse authorized travel expense lodging and meals. GDOT will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: ;/li>
• A GDOT cell phone and laptop will be provided. All state equipment shall be used in accordance with State and Georgia DOT policies/procedures.
• Candidate should be able to stand, stoop, kneel, lift, etc. to setup training rooms, transport course materials.