CRM Integration Specialist - Remote

Title: CRM Integration Specialist - Remote

Mandatory skills:

production,
business analysis, eliciting business requirements, documenting business processes, developing business cases, assessing business cases, process improvements, change management processes,
Salesforce,
Blackthorn Events,
constituent relationship management, CRM, enterprise solutions,
Salesforce rollout strategy, Salesforce instances,
pain points, extensive requirements gathering, ECES development guidelines, application deployment processes

Description:

The client uses Salesforce as the enterprise constituent relationship management (CRM) platform. The Enterprise CRM and Engagement Solutions (ECES) team, located centrally within the client collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university. This position will be doing work for the College of Engineering for a roll out of their client instance of Salesforce using Blackthorn for registrations to events for the client member organization staff and extensive reporting of registrations and member organization key data.

The CRM Integration Specialist role will build and configure a solution in one of the enterprise Salesforce instances on behalf of a specific stakeholder group, the College of Engineering. The Admin/BA will focus on implementing Blackthorn Events by determining their CRM needs, understanding pain points, and conducting extensive requirements gathering.

This position will collaborate with other ECES team members in order to follow ECES development guidelines and application deployment processes as well as following University governance policies.

Qualifications:

Required Qualifications:
Experience as a Salesforce administrator or developer in a production environment
Experience conducting business analysis work, such as: eliciting business requirements; documenting business processes; developing and assessing business cases for change; measuring the impact of process improvements; leading or preparing change management processes
Experience designing and implementing technology solutions to meet users' needs
Certification(s) in Salesforce (Administrator, Developer, or Architect)

In addition to required qualifications, the most qualified candidates may also have the following preferred qualifications:
Experience with implementing and supporting Blackthorn Events
Experience providing technical support to end users of software systems
Experience developing and leading technology-focused training
Additional experience or certifications in Salesforce (particularly Business Analyst, Platform App Builder), Informatica, Design Thinking, and/or equivalent practices or methodologies
Experience working with higher education institutions
Familiarity with Salesforce Education Data Architecture (EDA)

Top Skills (3) & Years of Experience:
3+ years' experience as a Salesforce administrator or developer in a production environment
3+ years' experience conducting business analysis work, such as: eliciting business requirements; documenting business processes; developing and assessing business cases for change; measuring the impact of process improvements; leading or preparing change management processes
Certification(s) in Salesforce (Administrator, Developer, or Architect)

Nice to Have:
Experience with implementing and supporting Blackthorn Events
Additional experience or certifications in Salesforce (particularly Business Analyst, Platform App Builder), Informatica, Design Thinking, and/or equivalent practices or methodologies
Experience working with higher education institutions
Familiarity with Salesforce Education Data Architecture (EDA)

Education:
Preferred Bachelor's Degree

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008