Senior CRM Solutions XXgner

Job Description:

Responsibilities:

• Undertake the design of hosting technology solutions based on the client s service specifications, standards, policies, best practices, and cost models, in order to meet client Salesforce Public Sector Solutions CRM application business requirements and project/initiative deliverables.
• Possess knowledge of Salesforce Public Sector Solutions CRM applications, operating systems, environments, database technologies, programming languages, and communication protocols.
• Develop end-to-end features across Salesforce, Mulesoft, and other services.
• Resolve and troubleshoot technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion, and migrations.
• Demonstrate an understanding of how to develop complex Salesforce Sales Cloud features, breaking down the work into components and milestones that stakeholders can easily understand.
• Write concise, well-crafted code and tests.
• Provide detailed estimates and work breakdown structure for assigned tasks.

• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when Salesforce configuration options are desirable over custom code.
• Certified Salesforce Platform Developer I or equivalent experience.
• Salesforce Certified OmniStudio Developer.
• Salesforce Certified Experience Cloud Consultant.
• Salesforce Certified Administrator.

• Experience in programming and analysis; Salesforce Public Sector Solutions CRM software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in design, code, test, debug, and document applications.
• Experience in application design, latest design patterns, deployment, and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.
• Knowledge and experience with specific Salesforce Public Sector Solutions and anticipated future releases high-availability solution design and implementation.
• Knowledge and experience with specific Salesforce Public Sector Solutions enterprise architecture methodologies, design standards, and tools.
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, and debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Ability to provide user and system documentation as required.

• Experience with building Salesforce solutions based on user stories and low-level designs.
• Adherence to defined coding standards and development of well-structured, maintainable, and easy-to-understand code.
• Strong experience delivering products in Agile/Scrum mode.
• Ability to map Salesforce capabilities, features, and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools in AppExchange, and Salesforce Platform.
• XXgn, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC).
• Hands-on knowledge of Apex, Lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, and sharing settings.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth, and Single Sign-On.
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins, and ANT.
• Experience with deployment tools such as GitLab and Jenkins.

• Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff.
• All design, development, and artefacts, including all relevant and complete documents, must be transferred to the ministry in the designated repositories provided.

• 5+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce.
• Salesforce Certified Platform Developer I.
• Salesforce Certified OmniStudio Developer.
• Salesforce Certified Experience Cloud Consultant.
• Salesforce Certified Administrator.

• Demonstrated experience supporting, developing, maintaining, and configuring Salesforce solutions.
• Hands-on experience configuring and troubleshooting Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
• Demonstrated experience configuring and integrating Salesforce with other applications using web services or other mechanisms.
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents.
• Demonstrated experience documenting build books, working with staff on actual implementation, and documenting performance measures of the new environments.
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
• Experience conducting diagnostics and determining methods to help incident management.
• Experience implementing AODA-compliant solutions.

• Excellent analytical, problem-solving, and decision-making skills.
• Excellent communication skills, both written and verbal.
• Experience reporting progress on deliverables to team, project leads, and management, including proactively raising risks/issues with migrations.
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change requests.
• Experience documenting processes and technical designs and updating build books.
• Experience engaging with project team to develop techniques to expedite implementation; working closely with Project Candidateager and lead architect, and participating in the planning and design process.
• Experience providing estimates for proposed features/enhancements and reviewing the estimates from other team members for completeness and accuracy.

• Experience with Agile Scrum methodologies.
• Demonstrated experience with agile sprint management, bug tracking, and testing life cycle management using Azure DevOps.
• Thorough understanding of SDLC, specifically DEV processes in agile development environments.

• Previous experience working in Government or Public Sector organizations.