Overview
On Site
Hybrid
USD 20.00 per hour
Full Time
Skills
Recruiting
Mobile Device Management
Slack
Analytical Skill
Problem Solving
Conflict Resolution
Help Desk
Customer Service
Health Care
Mobile Applications
Reporting
Service Desk
Network
Customer Engagement
Issue Tracking
IOS Development
Application Support
OS X
Microsoft Windows
Dell
Computer Hardware
Laptop
Tablet
iPad
Management
Documentation
Collaboration
Job Details
Date Posted: 06/05/2025
Hiring Organization: Rose International
Position Number: 483772
Industry: Healthcare
Job Title: Service Desk Agent
Job Location: Farmers Branch, TX, USA, 75244
Work Model: Hybrid
Work Model Details: 3 days per week (Tuesday, Wednesday, Thursday)
Shift: M-F, 8-5
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 20.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Documentation, Healthcare, Helpdesk, MAC OS, Service Desk Support
Experience Desired: Web-based applications and mobile device management tools (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
Job Description
Required Education:
High School Diploma or equivalent.
Required Qualifications/Skills/Experience:
3 to 5 years of successful work with Service Desk or Helpdesk Support
'Customer First' Mindset and Collaborative
Experience supporting Apple iOS and iPad hardware, Windows 10/11 and hardware
Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One).
Proven analytical and problem-solving abilities.
Experience with Help Desk ticketing systems.
Strong customer service skills (Written and verbal).
Service Desk Agent Overview:
This position is responsible for providing technical and operational support to Client Clinician Network (Providers) and Client employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services.
Providers leverage our client mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Client employees.
This role requires a customer-first mindset when interacting with all end users.
This role will report to the Service Desk Supervisor
Job Duties:
Day-to-day technical and application support for the external clinician network and internal Client employees
Customer engagement via ticketing system, inbound and outbound, and email channels
Resolve Apple iPad, iOS, and Client application support for Clinicians.
Resolve macOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Client employees
Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/iPads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
Escalate and manage tickets transferred to other departments
Keep customers/end users and ticket documentation up to date
Collaborate on ad hoc projects
Ability to work occasional overtime, weekends, and holidays.
Estimated Start Date: 06/23/2025
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 483772
Industry: Healthcare
Job Title: Service Desk Agent
Job Location: Farmers Branch, TX, USA, 75244
Work Model: Hybrid
Work Model Details: 3 days per week (Tuesday, Wednesday, Thursday)
Shift: M-F, 8-5
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 20.00
Max Hourly Rate($): 23.00
Must Have Skills/Attributes: Documentation, Healthcare, Helpdesk, MAC OS, Service Desk Support
Experience Desired: Web-based applications and mobile device management tools (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate's Degree
Job Description
Required Education:
High School Diploma or equivalent.
Required Qualifications/Skills/Experience:
3 to 5 years of successful work with Service Desk or Helpdesk Support
'Customer First' Mindset and Collaborative
Experience supporting Apple iOS and iPad hardware, Windows 10/11 and hardware
Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One).
Proven analytical and problem-solving abilities.
Experience with Help Desk ticketing systems.
Strong customer service skills (Written and verbal).
Service Desk Agent Overview:
This position is responsible for providing technical and operational support to Client Clinician Network (Providers) and Client employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services.
Providers leverage our client mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal Client employees.
This role requires a customer-first mindset when interacting with all end users.
This role will report to the Service Desk Supervisor
Job Duties:
Day-to-day technical and application support for the external clinician network and internal Client employees
Customer engagement via ticketing system, inbound and outbound, and email channels
Resolve Apple iPad, iOS, and Client application support for Clinicians.
Resolve macOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Client employees
Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/iPads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
Escalate and manage tickets transferred to other departments
Keep customers/end users and ticket documentation up to date
Collaborate on ad hoc projects
Ability to work occasional overtime, weekends, and holidays.
Estimated Start Date: 06/23/2025
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.