Voice Engineer UCCX/UCCE/CISCO

Overview

On Site
Depends on Experience
Full Time

Skills

UCCX
UCCE
CISCO
UC
Voice

Job Details

Voice Engineer
Location: Woodland Hills, CA or Oklahoma City, OK
Duration: 6 months (contract to hire)
Onsite 3 days/week

The primary function is to manage and resolve service tickets for IPT and UCCE. Definitely an Admin, don t need an Engineer.
Base telephony ticket resolution
UCCE administration

If we had to estimate time allocation between the roles, would it be something like:
70% Base telephony ticket resolution
30% UCCE administration, reporting and CVP Representative Tasks in support of IPT and UCCE operations
General MACD remote support
Username edits
Phone profile customizations (buttons)
Edit covering extensions
Edit hunt groups
Edit pickup groups
Edit CSS assignments
Unlocking Unity voice mail accounts
Edit analog devices, such as fax or modem services
Assigning new extensions with voicemail as directed
Update CER to align with specific changes as directed
Make recommendations on patch management
Participate in incidents and troubleshooting, such as upgrades, outages and project work
Assign agents to call flow group
CER Support
UCCX Support (Auto-Attendants and Dial by Extension Menus)
Including CTI Route Points Associated with UCCX
Pull and Analyze RTMT logs
Help Monitor and Troubleshoot system issues where applicable
Call Transfer
Call Drops
UCCE Agent Setup
Finesse
CUIC
CVP Call Script Updates
Finesse Phonebook updates

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.