Overview
On Site
USD 81,851.00 - 100,287.00 per year
Full Time
Skills
Data Analysis
GRID
Real-time
Remote Support
Customer Relationship Management (CRM)
Tier 3
Database
Network Administration
Firmware
Radio
Testing
Test Scripts
Network Monitoring
Tier 2
Analytical Skill
Root Cause Analysis
Communication
Documentation
Customer Service
Microsoft Windows
Unix
Microsoft Office
Microsoft SQL Server
Oracle Database Administration
Computer Networking
Scripting
Service Desk
Perl
.NET
Multitasking
Information Systems
Technical Support
System Integration Testing
English
OHSAS 18001
Training
HATS
Energy
Management
Value Engineering
Life Insurance
Insurance
Job Details
At Landis+Gyr, we don't just manage energy-we lead the transformation toward a smarter and more sustainable energy future.
With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.
Today, our global team of about 6,300 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.
Join us at Landis+Gyr, where we manage energy better!
Job Summary
The Premium Service Engineer II provides in-depth remote support for technical issues which are assigned by the customer. These technical issues are critical in nature and generally time consuming and/or above the level of expertise in the Service Desk. The Premium Service Engineer II is responsible for driving resolution to technical issues, engaging other departments when applicable, and fully documenting the resolution in CRM. If technical issues cannot be resolved, the Premium Service Engineer II is expected to gather sufficient detailed technical information before escalating to the Tier 3 team. The position requires strong customer service and communication skills and knowledge of utility business functions to support the other team members with the support of company solutions for customers.
Key Responsibilities:
Database queries and detailed investigations to support case management.
Hands-on device management, including network configuration, firmware updates, software update support including Command Center, Radio Shop, and Tech Studio updates, field and lab testing support, test script development and execution, AMI lab and test environment support.
The Premium Service Engineer will respond to technical inquiries, provides in-depth support to the customer and project teams, and provides network monitoring and troubleshooting.
Participate in weekly customer calls supporting the technical issues, includes preparation of presentational items.
Participate in SGS service activities in support of their assigned customers as well as other L+G customers when required.
Demonstrate Tier 2 knowledge in operational AMI activities.
Company Values:
Supports and adheres to Company's core values.
Performs other duties or responsibilities as assigned or required.
Supports and adheres to Company's Code of Conduct and Ethics Policy.
Represents Company in a positive, professional manner when working with both internal and external customers.
Knowledge, Skills, and Abilities:
Required Skill Set:
Experience with Windows desktop/server platforms and/or Unix, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting.
3-year minimum Landis+Gyr AMI product working knowledge (Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar.
High degree of analytical skills; able to complete methodical root cause analysis.
Excellent communication, documentation, and customer service skills.
Preferred Skill Set:
Advanced Landis+Gyr AMI product knowledge with 3+ years of experience.
Advanced knowledge with Windows desktop/server platforms and/or UNIX, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting.
5 years of experience working on or directly with in a Technical Service Desk setting.
Perl, .NET Framework knowledge.
Accountabilities:
Self-motivated, proactive, able to work under stressful conditions.
Ability to work independently or with a team.
Ability to lead projects.
Ability to multitask and prioritize.
Occasional travel other locations may be required.
Education and Experience:
Bachelor's degree in engineering, computer information systems, or related field.
Minimum of 2 years of experience in technical support in the Utility industry or a closely related field.
A combination of education, relevant experience, and previous performance will be taken into account in considering candidates for the position.
Working Conditions/Physical Requirements/Safety/PPE/OHSAS:
Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 20 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.
Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.
Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you've considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of $81,851 - $100,287 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of XY per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
Job Title: Premium Support Engineer II
Requisition ID: 21324
Location:
With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.
Today, our global team of about 6,300 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.
Join us at Landis+Gyr, where we manage energy better!
Job Summary
The Premium Service Engineer II provides in-depth remote support for technical issues which are assigned by the customer. These technical issues are critical in nature and generally time consuming and/or above the level of expertise in the Service Desk. The Premium Service Engineer II is responsible for driving resolution to technical issues, engaging other departments when applicable, and fully documenting the resolution in CRM. If technical issues cannot be resolved, the Premium Service Engineer II is expected to gather sufficient detailed technical information before escalating to the Tier 3 team. The position requires strong customer service and communication skills and knowledge of utility business functions to support the other team members with the support of company solutions for customers.
Key Responsibilities:
Database queries and detailed investigations to support case management.
Hands-on device management, including network configuration, firmware updates, software update support including Command Center, Radio Shop, and Tech Studio updates, field and lab testing support, test script development and execution, AMI lab and test environment support.
The Premium Service Engineer will respond to technical inquiries, provides in-depth support to the customer and project teams, and provides network monitoring and troubleshooting.
Participate in weekly customer calls supporting the technical issues, includes preparation of presentational items.
Participate in SGS service activities in support of their assigned customers as well as other L+G customers when required.
Demonstrate Tier 2 knowledge in operational AMI activities.
Company Values:
Supports and adheres to Company's core values.
Performs other duties or responsibilities as assigned or required.
Supports and adheres to Company's Code of Conduct and Ethics Policy.
Represents Company in a positive, professional manner when working with both internal and external customers.
Knowledge, Skills, and Abilities:
Required Skill Set:
Experience with Windows desktop/server platforms and/or Unix, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting.
3-year minimum Landis+Gyr AMI product working knowledge (Command Center, MDMS, or Integration), as Service Desk engineer, TIE, Integration Analyst, or similar.
High degree of analytical skills; able to complete methodical root cause analysis.
Excellent communication, documentation, and customer service skills.
Preferred Skill Set:
Advanced Landis+Gyr AMI product knowledge with 3+ years of experience.
Advanced knowledge with Windows desktop/server platforms and/or UNIX, Microsoft Office products, SQL Server and/or Oracle database management and queries, Networking, and Scripting.
5 years of experience working on or directly with in a Technical Service Desk setting.
Perl, .NET Framework knowledge.
Accountabilities:
Self-motivated, proactive, able to work under stressful conditions.
Ability to work independently or with a team.
Ability to lead projects.
Ability to multitask and prioritize.
Occasional travel other locations may be required.
Education and Experience:
Bachelor's degree in engineering, computer information systems, or related field.
Minimum of 2 years of experience in technical support in the Utility industry or a closely related field.
A combination of education, relevant experience, and previous performance will be taken into account in considering candidates for the position.
Working Conditions/Physical Requirements/Safety/PPE/OHSAS:
Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 20 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.
Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.
Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you've considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of $81,851 - $100,287 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of XY per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.
Job Title: Premium Support Engineer II
Requisition ID: 21324
Location:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.