IT Hardware Asset Management - Analyst 1

Title : IT Hardware Asset Management - Analyst 1
Location: Seattle, WA 98101
Duration: 4 Months
36371632
Position Summary
IT Hardware Asset Analysts leverage communication, technical, and analytical skill sets to identify, deliver, maintain, and optimize scalable solutions and value to the customer.
Always curious, Analysts understand how process and technology changes fit into the company strategy. Success is measured through a variety of methods including process improvement, effective use of technology products, metrics/data driven decision making, speed to delivery/resolution, and overall customer service provided to the end user. Hardware Analysts will support/use various technology platforms including PC/Mac desktops, laptops, retail selling devices, and mobile devices.
Key Responsibilities

• General knowledge and understanding of IT hardware, peripherals, and specifications including: desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.
• Analyzes device options to meet the needs of the business, including tech compatibility
• Process customer requests for new device orders, break-fix, or replacements per existing policy and guidance
• Supports accurate device inventory and organization for all devices across multiple locations
• Prioritizes and drives tasks that support program scope, measuring ongoing effectiveness
• Awareness of industry practices, strategies, and processes within retail and technology
• Awareness of technology tool sets

Behavioral Competencies

• Provides amazing experiences for both internal and external customers by identifying needs and striving to meet them
• Follows through on commitments and obligations and uses company resources wisely
• Understands overall business objectives and priorities and how efforts align
• Remains creative and open to new ideas
• Collaborates, influences, and builds consensus through constructive relationships and effective listening
• Solves problems by incorporating data into decision making
• Focuses on solutions and identifies and removes barriers to problem solving
• Adjusts to changing situations and expectations in a positive way

Key Qualifications

• 1-year Analyst, Financial Analyst, Logistics, or Technician experience
• BA/BS degree or equivalent work experience
• Prior experience with ServiceNow ITSM a plus
• Microsoft Office suite expertise
• Ability to lift 40 lbs.

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