Overview
Remote
$65 - $70
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
PEGA CDH NBA Designer
Next Best Action (NBA)
banking
financial
REST APIs
Job Details
Job Title: PEGA CDH NBA Designer
Location: Phoenix, AZ (preferred) or Remote
We are seeking an experienced PEGA Customer Decision Hub (CDH) Next Best Action (NBA) Designer to join our team for a strategic engagement with Client . The ideal candidate will have deep expertise in PEGA CDH, specifically in designing and implementing NBA strategies and decisioning frameworks that enhance customer engagement and marketing outcomes.
Key Responsibilities:
- Design and configure Next Best Action (NBA) strategies using PEGA CDH.
- Translate business objectives into intelligent decisioning and engagement strategies.
- Work closely with business stakeholders, decisioning architects, and campaign managers to capture requirements and configure decisioning rules.
- Leverage PEGA s AI and decisioning capabilities (adaptive/ predictive models, decision tables, strategies) to personalize customer interactions.
- Design, configure, and test customer engagement flows, treatments, offers, and real-time containers.
- Collaborate with PEGA architects and developers to ensure optimal technical implementation.
- Review existing NBA use cases and optimize them for performance, accuracy, and relevance.
- Ensure compliance with industry standards and bank security and data handling policies.
Required Qualifications:
- 6+ years of experience in PEGA, with at least 2+ years working specifically on PEGA CDH/NBA.
- Strong knowledge of PEGA decisioning components including Strategies, Decision Tables, Predictive Models, and Adaptive Models.
- Experience designing NBA strategies for banking, financial services, or similar regulated environments.
- Excellent understanding of customer segmentation, real-time decisioning, and omnichannel engagement.
- Strong communication and stakeholder management skills.
- PEGA CSA and/or CPDC certifications strongly preferred.
Nice to Have:
- Experience with PEGA Marketing/Campaigns, PEGA 8.x+ versions, and real-time container integrations.
- Prior work experience in the banking or financial domain.
- Familiarity with REST APIs and data integration in PEGA.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.