User Support Specialist III

Overview

On Site
USD 27-35
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Associates Degree in Computer Science
Business Administration
Engineering or a related field plus one (1) year of experience in use or support of desktop computing.
Must be proficient in PC support and be able to work in a team environment.

Job Details

DatamanUSA is looking for a User Support Specialist III for our direct client based in NJ. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: User Support Specialist III

Location: Newark, NJ

Duration: 3 Months



Roles & Responsibilities:

*) Supports the end-user community in the effective access and use of information resources and compliance with infrastructure and operating standards.

*) Monitors and troubleshoots HL7 Protocol Application interfaces.

*) Provides tier 1 support for Clinical Application and other ancillary systems.

*) Troubleshoots printing issues incorporated with University Hospital applications.

*) Develops and maintains documentation as related to this position.

*) Performs basic hardware repair.

*) At all times, demonstrates interpersonal skills suitable for a customer service environment.

*) Assists with the preparation of documentation and informational materials for non-technical users.

*) Relates with the end-user community in a manner that promotes confidence in the client and the image of IST as a professional service-oriented organization.

*) Understands and accepts the responsibilities of working in a 24/7 environment.

*) Understands and adheres to the client s compliance standards as they appear in the client's Corporate Compliance Policy, Code of Conduct, and Conflict of Interest Policy.

*) Keeps abreast of all pertinent federal, state, and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified.

*) Performs other related duties as assigned.

Qualifications / Skills:

*) Associate s Degree in Computer Science, Business Administration, Engineering or a related field plus one (1) year of experience in the use or support of desktop computing.

*) Must be proficient in PC support and be able to work in a team environment.

*) Effective oral and written communication skills.

*) Equivalent experience, education, and/or training (IT certifications) may be substituted for the education requirements.

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