Deposit Consultant (Fiserv DNA)

Job Description:

Job Title:              Deposit Consultant

Duration:             Contract / Full-Time Employment

Location:             Berkeley Heights, NJ / Alpharetta, GA / Frisco, TX (Remote)

Essential Job Responsibilities:

• Support sales and consulting team
• Change champion
• Professional communication skills
• Provide best in class, industry recognized, recommendations for implementation and process improvement with the conversion of DNA
• Configure and Implement DNA Core Processing Functionality
• Document client and internal discussions and decisions
• Execute specific duties and groups of work as assigned
• Manage/resolve a fixed percentage of Service cases, prepare and escalate others to higher levels within the team
• Test new features and functionality of the DNA product suite
• Engage with clients and evaluate Readiness for conversion
• Conduct support and training sessions with converting clients
• Ensure client satisfaction
• SQL Preferred
• Back Implementation Consultants as needed

Required Qualifications for Consideration:

• 1+ years DNA Core system experience OR
• 5+ Years in subject area of expertise within the financial industry or other Core implementation experience
• High School Diploma required, Bachelor’s preferred
• Experience working with internal and external clients
• The ability to travel on average of 40%-50%, this may include weekend and holidays
• Experience to execute on deliverables on time, troubleshooting issues by utilizing analytical skills
• Proficiency in MS office tools
• Subject Matter Expertise in some of the following:

• Statement and Notice processing
• Deposit Back Office Processing
• Deposit Operations
• Relational Pricing/Service Fees
• Retail Deposit Processing
• Consumer/Commercial/Retirement Deposit Product
• Retirement Processing
• Consumer Deposit Processing
• Commercial Deposit Processing