Overview
On Site
Full Time
Skills
Remote Support
Smartphones
Network
Backup Administration
Technical Support
Mechanical Engineering
Repair
Computer Hardware
Laptop
Printers
Tablet
Servers
Wireless Networking
Account Management
Documentation
Service Level
Data Link Layer
Standard Operating Procedure
SOP
Knowledge Management
Computer Science
Information Technology
Technical Writing
Cloud Computing
SaaS
Customer Support
Attention To Detail
Microsoft Windows
Operating Systems
Database
Network Security
Microsoft Office
Microsoft Outlook
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2088782
Job Description:
Desktop Support Technician
Location: Lincoln, NE 68502
*All interested and qualified candidates can please contact Schuyler Moose at
Description: Desktop Support Technicians are responsible for providing onsite support to internal or external customers in resolving basic, first-level support technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve first-level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As the first point of contact for technical support and service requests, they may provide assistance via phone or email as well.
Responsibilities:
Diagnoses mechanical, hardware, software and systems failures, using established procedures
Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
Communicates with customers at all levels of technical and non-technical skill sets
Follow-up with end users to provide status updates as per service level guidelines (SLAs
Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Works collaboratively with people across the organization
Skills and Qualifications:
Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
Knowledge of assigned area required
Desktop and/or Infrastructure support Experience
Account Specific Training or Certification
Technical writing competency
Coding/programming competency
Cloud & SaaS services competency
Sound understanding of customer support, operations, and processes
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client driven environment
Strong desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Desktop Support Technician
Location: Lincoln, NE 68502
*All interested and qualified candidates can please contact Schuyler Moose at
Description: Desktop Support Technicians are responsible for providing onsite support to internal or external customers in resolving basic, first-level support technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and/or printers. They also may resolve first-level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As the first point of contact for technical support and service requests, they may provide assistance via phone or email as well.
Responsibilities:
Diagnoses mechanical, hardware, software and systems failures, using established procedures
Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
Communicates with customers at all levels of technical and non-technical skill sets
Follow-up with end users to provide status updates as per service level guidelines (SLAs
Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.)
Follow all standard operating procedures (SOP) through the effective use of knowledge management
Works collaboratively with people across the organization
Skills and Qualifications:
Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school
Knowledge of assigned area required
Desktop and/or Infrastructure support Experience
Account Specific Training or Certification
Technical writing competency
Coding/programming competency
Cloud & SaaS services competency
Sound understanding of customer support, operations, and processes
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
Demonstrated capability to achieve results in a fast-paced, client driven environment
Strong desire and enthusiasm to serve customers
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.