Overview
On Site
$100,000 - $140,000
Full Time
10% Travel
Skills
Verint
L3 Support
CCIS
Job Details
Experience Required 10+
Job Description:
Must Have Technical/Functional Skills
- Strong knowledge in Verint Enterprise Call recording
- SIP REC Configuration in Verint
- Concepts on Verint Recording Integration Server
- Knowledge on Verint DPA server
- Architecture of Verint with both active/passive recording
- Record on Demand
- Verint License Management
- Creation of Verint call Retention rules and archiving
- Knowledge on creating Scripts for enabling the Mute & Masking of Call recording in Verint
- Knowledge in Cisco PG integration with Verint
Roles & Responsibilities
- Level 3 Support for Verint
- Maintenance and Troubleshooting of Verint Call Recorder
- New Integrations of Verint loggers with Cisco UCCE
- Manage Cisco Contact Center platform including routing, reporting, CVP and UCM
- Integration to 3rd contact party center and data systems
- Interfacing with technical and business staff of customers following project implementation, including the project sponsor and stakeholders towards more complex future engagements
- Implementation - perform engagement activities as Install, configure and test hardware and applications based on design specification, client environment and solution topology. Consider platform interoperability, equipment/OS upgrades and updates to meet agreed upon hardware standards and manufacturer standard methodologies.