IT Support Analyst

Description

We are looking for an experienced IT Support Analyst to join our team in Liberty, South Carolina. In this role, you will provide critical technical support for both production and office systems at our facility, ensuring seamless operations and addressing IT-related challenges effectively. This position also involves remote support for other locations and occasional after-hours assistance, contributing to the success of our global operations.

Responsibilities:
Deliver daily technical support for production systems, office devices, and connected peripherals within the facility.
Diagnose and resolve issues related to production IT infrastructure, including network switches, wireless access points, industrial PCs, scanners, and label printers.
Maintain and support Microsoft Teams Rooms and other conferencing tools to facilitate collaboration.
Log, track, and resolve IT incidents and service requests using the organization's ticketing system.
Collaborate with North American IT infrastructure and cybersecurity teams to uphold security and compliance standards.
Conduct system checks, perform preventative maintenance, and troubleshoot basic network issues on-site.
Manage imaging, deployment, and patching of Windows devices in alignment with global IT policies.
Facilitate end-user onboarding and offboarding processes, including account provisioning through Active Directory and Entra ID.
Oversee IT hardware lifecycle management, including inventory, asset tagging, replacements, and disposals.
Provide remote troubleshooting support and after-hours assistance for North American and European sites as needed.

Requirements

Associate degree in Information Technology or equivalent practical experience; a Bachelor's degree is preferred.
Minimum of 3 years of IT support experience, ideally within a manufacturing or production setting.
Proficiency in Windows OS, Microsoft 365, Teams, and other common business applications.
Familiarity with network troubleshooting, including wireless networks, VLANs, and related technologies.
Experience with helpdesk ticketing systems such as FreshService, Jira, or similar platforms.
Knowledge of IT asset management, imaging tools, and endpoint patching processes.
Basic understanding of cybersecurity principles and frameworks such as ISO27001.
Strong communication skills and ability to provide excellent customer service.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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