Overview
Skills
Job Details
One of my direct clients in the energy domain, is looking for a CRM Architect.
Hybrid mode (once a month onsite-travel on us) - Pittsburgh, PA.
Skills - D365 CE, iPaaS Services, Power Apps, Power Platform
Duration - 4+ months, long term, C2C/W2, cannot sponsor
Rate - DOE
Client details will be shared post technical call
The primary goal is to modernize, customize and integrate Microsoft Dynamics CRM to serve as the central, secure, and efficient platform for managing all customer interactions and data across channels and systems within Client operations
Architect and lead modernization of legacy CRM platforms into Microsoft Dynamics 365 CE.
Define scalable enterprise data models and mapping strategies for migration.
Design end-to-end security architecture, including role-based access for Customer Service Representatives.
Drive process design, workflow orchestration, and advanced entity customization across Customer Service modules.
Oversee CRM Services configuration and ensure alignment with business and compliance standards.
Architect integration patterns using Power Platform (Power Automate, Dataverse, custom connectors, plugins).