Overview
On Site
USD 20.00 - 30.00 per hour
Full Time
Skills
Help Desk
Customer Engagement
Technical Support
Microsoft Windows
Microsoft Office
Microsoft Outlook
Computer Hardware
Provisioning
Communication
A+
Tier 1
Tier 2
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 3017053
Job Description:
Onsite Tier-1 Helpdesk Support
Location: Bethel, AK
Schedule: 35-40 hours per week, Monday-Friday (open to 4x10 schedule)
Pay Rate: $20-$30 per hour
Contract Length: 6 months to 1 year
Position Overview
The Onsite Tier-1 Helpdesk Support Technician will provide hands-on technical assistance to end users, ensuring reliable operation of desktops, endpoints, and related systems. This role requires strong troubleshooting skills, customer engagement, and the ability to resolve a wide range of technical issues efficiently.
Key Responsibilities
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Onsite Tier-1 Helpdesk Support
Location: Bethel, AK
Schedule: 35-40 hours per week, Monday-Friday (open to 4x10 schedule)
Pay Rate: $20-$30 per hour
Contract Length: 6 months to 1 year
Position Overview
The Onsite Tier-1 Helpdesk Support Technician will provide hands-on technical assistance to end users, ensuring reliable operation of desktops, endpoints, and related systems. This role requires strong troubleshooting skills, customer engagement, and the ability to resolve a wide range of technical issues efficiently.
Key Responsibilities
- Hands-on technical support: Diagnose and resolve issues with user devices and equipment.
- Windows environment support: Provide assistance for Windows 10 and Windows 11 systems.
- Office 365 administration: Support users with Outlook, Teams, and other O365 applications.
- MS Teams troubleshooting: Assist with configuration, connectivity, and user issues.
- Desktop and endpoint support: Deliver onsite technical help for hardware, software, and peripherals.
- System provisioning: Support device setup, imaging, and deployment processes.
- End-user engagement: Provide clear, customer-focused technical assistance and communication.
- A+ Certification or equivalent technical education.
- 3-5 years of IT experience in Tier 1 or Tier 2 support roles.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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