Technician

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Performance Monitoring
Agile
Customer Communications
Technical Support
Virtualization
Network
Problem Solving
Systems Design
Customer Facing
Documentation
Management

Job Details

Top required skills:

•       At least 5 to 7 years of experience in a customer-facing, multi-tier, technology support role

•       Experience working with support request ticketing systems, managing ticket updates, completing related documentation, and maintaining customer communications.

•       Experience providing diagnosis, problem resolution, and support for enterprise applications and systems.

•       Experience supporting networked environments, connectivity standards, security, and related infrastructure and physical layers.

 

Nice to Have Skills:

•       Experience working on project-based teams that follow Agile methodologies.

•       Experience with or knowledge of legacy and modern technologies, enterprise-level system design, automation, planning, deployment, security, and administration, system performance monitoring, user directories, virtualization, and network communications.

 

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