Paralegal

Description:

Compliance Hotline experience strongly preferred; bonus if its with Convercent (vendor). Paralegal certificate not required; can be an analyst

yrs of exp required: 3-4 Minimum in Compliance
min edu: Bachelors
Typical day:
Incident Intake and Review: Monitor the client Integrity Line and other reporting channels, document newly reported incidents, and perform initial reviews

Case Follow-Up and Coordination: Communicate with internal teams (e.g., HR, labor & employment, investigations) to gather information, ensure timely progress on investigations, and track outcomes

Documentation and Reporting: Update case management software with investigation findings, outcomes, and remediation steps; prepare regular reports/metrics for leadership
Research and Analysis: Conduct compliance- and ethics-related research; identify trends or risks emerging from reported incidents

Guidance and Advising: Provide compliance and ethics guidance to business partners, addressing policy questions or emerging concerns
Project Work: Support special projects as assigned by the Chief Compliance Officer or Compliance management team, such as policy reviews or process improvements
Preferred bg/prior work exp:
Legal or Paralegal Training: Formal paralegal certification or legal background, ideally within corporate compliance or ethics
Compliance/Regulatory Experience: Previous work in a compliance or ethics function (internal investigations, risk assessment, or policy development)
Industry Knowledge: Telecom industry knowledge can be beneficial, but broader corporate compliance experience may also suffice
Cross-Functional Collaboration: Experience working with HR, legal, and management teams on sensitive and confidential matters
Priority soft skills:
Communication: Strong written and verbal communication to interact professionally with multiple stakeholders
Attention to Detail: Ability to track, review, and accurately document incidents and investigations
Integrity and Discretion: Commitment to handling confidential and sensitive information with the utmost integrity
Analytical Thinking: Capacity to assess complex cases, spot potential trends, and propose targeted solutions
Collaboration: Willingness to partner effectively with cross-functional teams, building trust and credibility across the organization

The Paralegal, Enterprise Integrity & Compliance will have responsibility for matters reported into the client Integrity Line (ethics hotline), as well as other reporting to client Compliance & Ethics, including documenting intake, gathering information, monitoring, review of findings/investigation outcomes, ensuring timely resolution of reported incidents and reporting case management metrics to management. This position will report to the Manager, Enterprise Integrity & Compliance, and work closely with one or more analysts, other members of the Compliance and Ethics team, labor and employment team, human resources, investigations, and various other business groups across the client enterprise. This position will ensure that allegations of misconduct are thoroughly investigated, legal and compliance requirements are met, and remedial and mitigating actions are taken as appropriate and business units are informed of any necessary actions required on their part. This position will provide business partners with guidance and advise on a large variety of compliance and ethics matters, as well as analyze reported incidents for potential misconduct trends or other emerging risks to the business. This position will conduct compliance related research and work on projects as may be assigned by the Chief Compliance Officer and other members of the Compliance management team and will make recommendations for compliance related policies and procedures.