Overview
On Site
$60,000 - $80,000
Full Time
50% Travel
Skills
Customer Engagement
Health Care
Technical Support
communication
on-site support
training
technical problems solving
mission-driven
task oriented
Conflict Resolution
Project Management
Problem Solving
Performance Management
Management
Job Details
About Us
We are a fast-growing digital health company transforming how long-term care and skilled nursing facilities deliver care. Our platform leverages innovative technologies to improve patient outcomes, reduce hospital readmissions, and streamline workflows for frontline clinical teams.
We are seeking a passionate and proactive Customer Success Manager to join our team and play a pivotal role in ensuring the success and satisfaction of our customers.
What You Will Do
- Lead On-Site Implementations - Travel to customer sites to install, configure, and launch our platform within healthcare facilities.
- Conduct Training Sessions - Deliver hands-on training to nursing staff, CNAs, and administrators, ensuring confident and effective use of the system from day one.
- Provide Ongoing Technical Support - Act as a frontline technical resource, troubleshooting, resolving issues, and working cross-functionally with our product and support teams.
- Drive Customer Engagement & Adoption - Build strong relationships with users and stakeholders to encourage adoption, identify barriers, and ensure consistent system usage. Track implementation progress, usage analytics, and engagement KPIs to ensure measurable outcomes and satisfaction.
- Uncover Opportunities for Improvement - Conduct regular interviews and on-site observations to identify customer pain points, workflow inefficiencies, and unmet needs. Work closely with the product team to translate these insights into actionable feature ideas and product improvements.
- Support Operational Processes - Collaborate with the operations team to manage the purchasing process for new customers, assist with RMA (Return Merchandise Authorization) cases, and track inventory levels to ensure smooth and timely deployments.
Requirements
- 5+ years of experience in customer success
- Experience working on a customer site
- Experience working in Tech companies
- Familiarity with healthcare workflows – an advantage
- Excellent interpersonal, training, and communication skills
- Strong technical aptitude and ability to manage software implementations
- Willingness and flexibility to travel regularly across regions (50% of the time)
- The candidate must reside within a one-hour drive of Tenafly, NJ, and be able to commute.
- Problem-solving mindset with a passion for improving patient care through technology
- Must be available to work from 7:00 AM to 4:00 PM. Flexibility is required to accommodate customer needs.
What We Offer
- A mission-driven culture focused on meaningful impact in healthcare
- Dynamic work environment with real responsibility and autonomy
- Opportunities for growth within a rapidly expanding company
- Competitive compensation and travel support
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