Lead Infrastructure Engineer

  • New York, NY
  • Posted 12 hours ago | Updated moments ago

Overview

On Site
$70.00 - $80 per hour
Contract - W2

Skills

Lead Infrastructure Engineer

Job Details



We have partnered with our client in their search for a Lead Infrastructure Engineer.


The Infrastructure Engineer will be responsible for the design, implementation, and maintenance of our critical IT infrastructure. This role requires a strong technical background in a Microsoft ecosystem, alongside expertise in networking, cloud platforms, and service management. A key aspect of this role involves effective collaboration with team members and third-party service providers.

Key Responsibilities:



  • Infrastructure Management: Implement, maintain, and optimize our on-premise and cloud-based infrastructure within a Microsoft environment (Windows Server, Active Directory, Exchange, SQL Server, etc.).

  • Networking Expertise: Provide hands-on support and expertise for network infrastructure, including LAN/WAN, firewalls, VPNs, and network security.

  • Cloud Operations: Participate in the adoption, implementation, and management of cloud services (AWS or Azure), ensuring cost-effectiveness, security, and performance.

  • Service Management: Utilize and optimize our ticketing system (preferably Salesforce Service Cloud) to ensure efficient incident resolution, request fulfillment, and problem management.

  • Vendor Collaboration: Collaborate with third-party IT service providers managing our Network Operations Center (NOC) and Security Operations Center (SOC) to ensure effective incident escalation and resolution.

  • Advanced Support: Provide Level 3 and Level 4 technical support for complex infrastructure issues, troubleshooting and resolving critical incidents to minimize downtime.

  • Project Contribution: Contribute to and execute medium-sized infrastructure projects, including planning, implementation, and documentation.

  • Security & Compliance: Ensure infrastructure adheres to security best practices and regulatory compliance standards.

  • Documentation: Maintain comprehensive documentation of infrastructure configurations, processes, and procedures.


Required Skills & Experience:



  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent1 practical experience.

  • 7+ years of experience in IT infrastructure roles.

  • Proven experience working primarily in a Microsoft shop, including extensive knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.

  • Strong expertise in networking concepts and technologies (TCP/IP, routing, switching, firewalls, VPNs, Wi-Fi).

  • Demonstrable experience with at least one major public cloud platform (AWS or Azure), including deploying and managing resources, cost optimization, and security best practices.

  • Hands-on experience with Salesforce Service Cloud (or another enterprise-level ticketing system) for incident, problem, and change management.

  • Experience collaborating with and supporting third-party IT service providers for NOC and SOC functions.

  • Proven ability to provide Level 3 and Level 4 support for complex infrastructure issues, demonstrating strong problem-solving and troubleshooting skills.

  • Experience contributing to IT projects, including tasks related to planning, execution, and deployment.

  • Excellent communication and interpersonal skills.

  • Ability to work effectively in a fast-paced retail environment with evolving priorities.


Preferred Qualifications:



  • Relevant industry certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect - Associate, Cisco CCNA/CCNP, ITIL).

  • Experience with scripting and automation (e.g., PowerShell, Python).

  • Familiarity with retail specific technologies and systems.


Title: Lead Infrastructure Engineer


Location: NYC


Client Industry: Consumer


Compensation: $75/hour


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About Korn Ferry


Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>

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