Associate IT User Support

Associate IT user support
Solon, OH 44139
5+ months
Work Schedule: FT / 8am - 4pm M-F
Pay rate: $21-22/Hour on W2

Position Summary:
Responsible for IT customer support for the Solon R&D Site providing technical assistance and effective support related to IT systems such as computer hardware, software, printers, phones, video conferencing and networks.

Primary Responsibilities:
* Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
* Collaborate with other IT teams to resolve complex technical issues and escalate problems when necessary.
* Collaborate with vendors and third-party service providers to resolve issues and coordinate repairs or replacements.
* Update users on the status of their incident or service request.
* Support initial computer setup for new employees.
* Ensure continuous functionality of IT systems and infrastructure for the site.
* Install, configure, and maintain computer systems, software, and peripherals.
* Maintain phone systems operations (Teams and cell phones).
* Maintain accurate records of hardware and software inventory.
* Ensure the best service for the lowest cost keeping in mind the end user satisfaction.
* Assist with developing IT solutions to assist project teams
* General knowledge is required in specific areas like Server, Network, Database, Application and Workstation.
* Manage small to medium size projects to ensure completion on time and on budget.
* Adhere to IT policies, procedures, and standards, ensuring compliance with regulatory requirements..

Job Qualifications (Minimum Education, Experience, and Knowledge)
* Minimum Associate Degree in Business or Technology related field or IT Certification.
* Minimum 1 year IT/IS experience - hands-on experience with relevant system software to include Microsoft Windows Operating Systems, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect and Microsoft teams.
* Demonstrated implementation and problem-solving skills.
* Good written & verbal communication skills.
* Good planning and organization skills.
* Experience in Inventory of hardware and software.