Video Conference Engineer

Job Role: Video Conference Engineer

Location: San Jose, CA/Austin, TX

Job Description:

Must Have Technical/Functional Skills

5+ years of experience in AV/VC engineering, SaaS application deployment, or enterprise collaboration technology delivery.

• Expertise with Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS environments.
• Strong hands-on experience with APIs, scripting (Python, PowerShell, etc.), and automation frameworks.
• Solid understanding of networking (QoS, firewalls, connectivity) for real-time collaboration systems.
• Knowledge of enterprise security practices, including RBAC, conditional access, and vulnerability management.
• Proven track record managing end-to-end deployments in a fast-paced, global enterprise environment.
• Strong communication, documentation, and cross-functional collaboration skills.

Roles & Responsibilities

The Video Conference Engineer will be a critical member of the Engineering & Delivery team, responsible for designing, deploying, and optimizing global AV/VC systems that enable seamless, secure, and high-performance collaboration across the enterprise. This role requires strong experience in corporate SaaS application deployment, API integrations, and AV/VC infrastructure engineering. The engineer must thrive in a fast-paced, global environment, working across IT, networking, facilities, and vendors to deliver scalable, resilient solutions that meet business and compliance needs.

Engineering & Delivery

• Design, deploy, and improve AV/VC systems across conference rooms, events, and hybrid meeting spaces.
• Lead system upgrades, new room builds, and large-scale technology rollouts, ensuring alignment with corporate standards.
• Configure and integrate Microsoft Teams, Microsoft Teams Room Pro, LogiSync, Appspace, BrightSign, and Windows OS-based platforms.
• Develop automation and API-driven workflows to streamline system management and reduce manual effort.
• Plan and execute deployment projects end-to-end, from design through QA testing and documentation to handover.

AV Solution Design & Integration

• Define system topology, hardware/software requirements, and create standard room designs for multiple room types.
• Ensure interoperability across AV hardware, control systems, and SaaS platforms.
• Deploy and manage monitoring systems (Fusion, Ecostruxture, Netspeak, LogiSync) for proactive health management.
• Produce detailed engineering and support documentation for deployments and new technologies.

Quality & Performance Optimization

• Analyze Teams quality dashboards and system telemetry to ensure optimal performance.
• Investigate and resolve chronic issues or 'problem rooms,' including escalation support for complex incidents.
• Lead root cause analysis (RCA) after outages and drive corrective actions.
• Continuously optimize system configurations, QoS policies, and hardware settings to ensure best-in-class experiences

Security & Compliance

• Integrate enterprise security requirements into AV/VC solutions.
• Manage access controls, conditional access policies, RBAC, and compliance settings.
• Collaborate with InfoSec on security reviews, audits, and risk assessments, ensuring remediation of findings.
• Oversee firmware/ security patch lifecycles for AV hardware and platforms.

Vendor & Stakeholder Collaboration

• Act as primary liaison with external vendors, integrators, and service providers.
• Partner with IT, networking, facilities, and workplace teams to align initiatives with business objectives.
• Manage vendor contracts, onboarding, and compliance reviews.
• Provide documentation and training to internal support teams.

Innovation & Continuous Improvement

• Research, test, and pilot emerging collaboration and AV technologies.
• Use data, feedback, and usage analytics to refine designs, improve supportability, and enhance user experience.
• Drive automation and explore AI/ML applications for Tier 0/1 support efficiency.
• Continuously refine room standards, processes, and system integrations.

Nice to Have

• Experience with digital signage and wayfinding technologies (Appspace, BrightSign).
• Vendor management and contract oversight experience.
• Relevant certifications (CTS, Microsoft Teams Rooms Specialist, ITIL, or equivalent).
• Exposure to AI/ML tools for IT support automation.