Part time Junior Data and Applications Assistant

Role: Part time Junior Data and Applications Assistant

Location: Providence, RI- Hybrid

Duration: 3 Months contract

Hours/week: 15.

This role focuses on providing technical support for the PRiSM application, with an emphasis on troubleshooting user-submitted issues, managing service desk tickets via Zoho, and ensuring workflow processes function smoothly. The ideal candidate will serve as a critical link between applicants, the certification team, and the Prism technical team, resolving front-end and back-end issues related to certifications, annual updates, and contract compliance.

Key Responsibilities:

• Serve as the primary liaison between applicants and the PRiSM service desk for technical support issues

• Submit, track, and manage help desk tickets using Zoho for issues related to workflows, uploads, and system errors

• Troubleshoot front-end application issues for vendors, including document upload failures and workflow disruptions

• Assist users with navigation and issue resolution within the PRiSM platform

• Escalate recurring or complex system issues to the appropriate technical teams

• Conduct back-end testing to ensure contract compliance and accurate system functionality

• Support annual updates and certification processes by identifying and resolving system-related barriers

• Monitor communication logs and troubleshoot issues in conversation tracking features

• Prepare and distribute recurring reports (weekly, monthly, quarterly) on system issues and resolutions

• Maintain documentation of common technical issues and solutions to support ongoing system improvements
• Data integration using Access and Excel

Required proficiencies:

• Excel
• Access
• MS Teams

Required Skills:

• Strong written and verbal communication skills
• Strong organizational skills and attention to detail