Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
ITSM
ServiceNow Certified System Administrator (CSA)
ITAM
SPM
JavaScript
Job Details
Job Description:
Key Responsibilities:
- Design and develop solutions in ServiceNow across SPM, ITAM, and ITSM modules including Demand Management, Project Portfolio Management (PPM), Hardware & Software Asset Management, Incident, Problem, Change, and CMDB.
- Configure workflows, business rules, UI policies, client/server scripts, and automated jobs to support business processes.
- Work closely with stakeholders to gather requirements and translate them into ServiceNow solutions with high usability and performance.
- Build and maintain integrations with third-party systems using REST/SOAP APIs.
- Support data integrity and governance in CMDB and Asset Management modules.
- Perform platform upgrades, patching, and handle impact assessments.
- Ensure compliance with development standards, security policies, and best practices.
- Troubleshoot and resolve issues within the platform and support user training and onboarding.
Required Skills & Qualifications:
- 3+ years of ServiceNow development experience, with demonstrated expertise in SPM, ITAM, and ITSM modules.
- Strong hands-on development experience with JavaScript, Glide, and ServiceNow scripting APIs.
- Experience implementing and supporting modules like:
- SPM: Demand, Resource, Agile/SAFe, Financial Planning, PPM
- ITAM: Hardware Asset Management (HAM), Software Asset Management (SAM Pro), Discovery, Integration with SCCM/JAMF/Snow
- ITSM: Incident, Problem, Change, Knowledge, Service Catalog
- Solid understanding of CMDB and its relationship with ITAM and ITSM.
- Experience in data modeling, reports/dashboards, and performance analytics.
- Ability to follow Agile delivery processes (Scrum, Kanban) and tools (e.g., Jira, Azure DevOps).
- Excellent problem-solving, communication, and documentation skills.
Preferred Qualifications:
- ServiceNow Certified System Administrator (CSA) Required
- ServiceNow Certified Application Developer (CAD) Preferred
- Certifications or hands-on experience in:
- SPM
- SAM / HAM
- ITIL v4 or similar process frameworks
- Experience with Flow Designer, IntegrationHub, and ServiceNow Reporting/PA.
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