Overview
On Site
USD 50,000.00 - 60,000.00 per year
Full Time
Skills
Conflict Resolution
Problem Solving
Help Desk
Organized
Training
Documentation
Workflow
Collaboration
Operational Efficiency
Android
Cisco
Citrix
Computer Networking
Virtualization
Computer Hardware
Active Directory
Identity Management
Management
Communication
Technical Support
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to join our team in Southfield, Michigan. In this role, you will be responsible for providing technical support and resolving IT-related issues to ensure smooth operations across the organization. This position requires excellent problem-solving skills, strong communication abilities, and a proactive approach to delivering exceptional user support.
Responsibilities:
Diagnose and troubleshoot technical issues, providing timely solutions in accordance with company protocols.
Escalate complex problems to specialized IT teams when necessary to ensure efficient resolution.
Manage and document help desk tickets, prioritizing tasks and maintaining organized records for seamless follow-up.
Offer basic training and guidance to users on software, hardware, and system functionalities to prevent recurring issues.
Develop and maintain detailed documentation covering IT procedures, system configurations, and troubleshooting workflows.
Collaborate with IT teams to analyze recurring issues and propose system improvements that enhance operational efficiency.
Support the deployment and configuration of hardware and software, ensuring compatibility and functionality.
Assist with the management and maintenance of Active Directory, including user account setups and access permissions.
Requirements
Proficiency in troubleshooting and supporting both Apple and Android devices.
Knowledge of Cisco and Citrix technologies for networking and virtualization.
Experience with computer hardware installation and configuration.
Familiarity with Active Directory for account and access management.
Ability to manage configuration tasks and deploy systems effectively.
Strong communication and interpersonal skills for effective user support.
Detail-oriented approach to documenting processes and maintaining records.
Capacity to work collaboratively within a team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to join our team in Southfield, Michigan. In this role, you will be responsible for providing technical support and resolving IT-related issues to ensure smooth operations across the organization. This position requires excellent problem-solving skills, strong communication abilities, and a proactive approach to delivering exceptional user support.
Responsibilities:
Diagnose and troubleshoot technical issues, providing timely solutions in accordance with company protocols.
Escalate complex problems to specialized IT teams when necessary to ensure efficient resolution.
Manage and document help desk tickets, prioritizing tasks and maintaining organized records for seamless follow-up.
Offer basic training and guidance to users on software, hardware, and system functionalities to prevent recurring issues.
Develop and maintain detailed documentation covering IT procedures, system configurations, and troubleshooting workflows.
Collaborate with IT teams to analyze recurring issues and propose system improvements that enhance operational efficiency.
Support the deployment and configuration of hardware and software, ensuring compatibility and functionality.
Assist with the management and maintenance of Active Directory, including user account setups and access permissions.
Requirements
Proficiency in troubleshooting and supporting both Apple and Android devices.
Knowledge of Cisco and Citrix technologies for networking and virtualization.
Experience with computer hardware installation and configuration.
Familiarity with Active Directory for account and access management.
Ability to manage configuration tasks and deploy systems effectively.
Strong communication and interpersonal skills for effective user support.
Detail-oriented approach to documenting processes and maintaining records.
Capacity to work collaboratively within a team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.