Overview
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Skills
Tier 1
Help Desk
Employment Authorization
System Administration
Technical Support
Effective Communication
Customer Support
Tier 2
Tier 3
Collaboration
Documentation
Oracle Linux
Communication
Problem Solving
Conflict Resolution
Customer Satisfaction
Computer Networking
ServiceNow
Issue Tracking
SANS
FOCUS
Professional Services
Genetics
Law
Job Details
Job Title: Tier 1 Help Desk Support
Location: Brooklyn, NY
Length of Opportunity: 24-month contract (Two years)
Compensation: $25 to $30 hourly
Work Authorization: ship is mandatory for this role
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
Location: Brooklyn, NY
Length of Opportunity: 24-month contract (Two years)
Compensation: $25 to $30 hourly
Work Authorization: ship is mandatory for this role
- Providing first-level technical support for contact center and networking products. This role involves responding to user inquiries, diagnosing and resolving basic issues, and escalating more complex problems to higher-level support teams when necessary. The goal is to ensure efficient system operations and customer satisfaction.
- Providing essential technical support in a contact center environment which involves end-users and customers. This position plays a critical role in ensuring the smooth operations and resolving basic issues that end-users may encounter.
- Playing a crucial role in ensuring the efficient operations, assisting users, and contributing to overall customer satisfaction. This position serves as the initial point of contact center related issues, making effective communication and problem-solving skills essential.
- Customer Support:
- Receive and respond to user inquiries via phone, email, or ticketing system.
- Provide courteous and timely assistance to end-users experiencing contact center-related issues.
- Gather relevant information and troubleshoot basic contact center system problems; and
- Assist users with configuring and using contact center products.
- Problem Diagnosis and Resolution:
- Identify and isolate basic contact center system issues.
- Apply known solutions and best practices to resolve common problems; and
- Document troubleshooting steps and solutions for reference.
- Escalation and Collaboration:
- Escalate more complex issues to Tier 2 or Tier 3 support teams as needed.
- Collaborate with other support personnel to resolve intricate technical issues.
- Collaborate with other resources based on required tasks.
- Documentation:
- Maintain accurate records of customer interactions and support activities.
- Strong communication and interpersonal skills.
- Excellent problem-solving and troubleshooting abilities.
- Customer-oriented mindset with a commitment to customer satisfaction.
- Ability to work independently and as part of a team.
- Basic understanding of networking concepts and protocols.
- Familiarity with ticketing and support systems.
- Adept at documenting technical procedures and solutions.
- Hands on experience with ServiceNow ticketing system.
- Hands on experience with NICE contact center solutions
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.