[W2] Network Operations Center (NOC) Analyst Fairfield CA - Hybrid (Local Candidates Only)

  • Fairfield, CA
  • Posted 9 hours ago | Updated 9 hours ago

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Network Operations
Network Devices
NOC
Support
Monitoring

Job Details

Location: Fairfield CA (3 days work from office)
Work Type: 12 months Contract | Hybrid (3 days onsite, 2 days remote per week)
Shifts Available: Multiple (see below)
Equipment Provided: Laptop and phone

< data-start="510" data-end="535">Available Shifts</>< data-start="510" data-end="535">Please indicate the candidate s preferred shift in the summary or below the name in the resume.</>

A separate RTR email confirmation of the candidate s selected shift is required.

  • ENOC Alpha: Monday Friday, 8:00 AM 4:30 PM

  • ENOC Bravo: Monday Friday, 1:00 PM 9:30 PM

  • ENOC Delta: Monday Friday, 10:00 PM 6:30 AM

  • ENOC Echo: Tuesday Saturday, 10:00 PM 6:30 AM

Position Overview

Our client is seeking motivated and detail-oriented NOC Analysts for its Eyes on Glass operations team. This team plays a critical role in monitoring network systems, infrastructure, and applications across the enterprise to ensure optimal performance and uptime.

You will monitor alarms and alerts, identify incidents, execute predefined procedures, and communicate outages in real time. This is an excellent opportunity for professionals with a strong technical foundation and a passion for operational excellence.

Key Responsibilities

  • Monitor network devices, interfaces, applications, and systems using intelligent monitoring tools and automation platforms.

  • Create and manage incident tickets, service requests, change requests, and work orders.

  • Issue initial outage notifications and coordinate technical bridges for major incidents.

  • Apply fix procedures and playbook steps for recurring alerts and events.

  • Isolate and correlate multiple customer issues to eliminate duplicate events.

  • Execute tasks and changes as directed by predefined Run Books, Playbooks, and Business Rules.

  • Provide feedback to improve alarm configurations, processes, and operational documentation.

  • Escalate incidents when required and ensure timely follow-up and closure.

Required Qualifications

  • Education: High School Diploma or equivalent work experience.

  • Experience: Minimum 1 year in a Network Operations Center (NOC), telecommunications, or IT operations support environment.

  • Technical Knowledge:

    • Basic understanding of network protocols, operating systems, and monitoring tools.

    • Familiarity with incident/ticket management systems such as Remedy or ServiceNow.

    • Proficiency in Microsoft Excel and Word.

  • Skills:

    • Strong analytical and problem-solving abilities.

    • Effective verbal and written communication skills.

    • Ability to follow operational playbooks and procedures precisely.

    • Works well independently or within a team environment.

  • Availability: Willingness to support varying shift schedules in a 24x7 operations center.

Additional Information

  • Hybrid schedule: 3 days in office, 2 days remote.

  • May require occasional local travel for meetings or training.

  • Must be local to the job location (no relocation or remote-only options).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.