Overview
On Site
Depends on Experience
Full Time
Unable to Provide Sponsorship
Skills
Sales
Customer Scusses
BFSI
Digital Transformation
Account Management
Customer Facing
Profit And Loss
Relationship Management
Leadership
Service Delivery
Presentations
Customer Satisfaction
Job Details
Role: Director/Client Partner/Engagement Manager
Location: San Francisco / New York / Las Vegas (Onsite)
Responsibilities:
- Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client.
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
- Own P&L responsibility for a fortune 100 customers
- Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
- Manage the portfolio of projects and guide the delivery team to ensure successful execution for the respective accounts.
- Take ownership to grow revenue at existing key accounts and mine new accounts and customers.
- Interact with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done.
- Take ownership on key metrics such as Project Profitability and Revenue growth.
- Bottom line accountability for Governance and Customer Satisfaction in Project interactions
- Review the performance metrics of the account with the delivery, operations and finance teams on a regular basis.
- Maintain the customer satisfaction score on an average of 4.0 & above and overall portfolio of projects carried out to be over 1 million-2 Million in revenue per month. project execution
- Initiate and delivery of projects in conjunction with dedicated DMs or shared DMs.
- Fair evaluation of the team and eliminating constraints towards success.
Required Qualifications:
- A minimum of 10-15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
- Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
- Strong experience with the global service delivery model
- Bachelor s Degree OR equivalent combination of education, training, and experience.
- Strong sales/relationship management/account management experience.
- Track record of interacting and building relationship with C-level client contacts
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication and presentation skills
- Wide variety of IT and business consulting engagement experience
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