Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
XStore support lead
Job Details
Role-XStore support lead
Location-City of industry, CA- On-site Day 1
Duration :12+ months
Skills-
XStore support lead who efficiently drives the incident management along with business-as-usual activities.
Experience from engagements need to elucidate the responsibilities as defined below.
Overall 7 to 10 years with strong communication verbally and written is quintessential.
Responsibilities of a L2 Support lead:
- Proactive incident resolution with automated monitoring alert
- Preliminary analysis of failed interfaces
- Collaborate with product vendors and engineering teams
- Deployment and tracking corrective changes (patches/upgrades) to production
- Application maintenance (Archiving/Purging data or log files)
- Database monitoring and optimization (Archiving/Purging data)
- Tracking Base Product Service requests
- Continuous Improvement by identifying the recurring issues
- Raise and tag recurring incidents to Problem management tickets along with Root Cause Analysis (RCA)
- Follow escalation metrics and procedures used to resolve user issues and problems
- Monitoring/ensuring apps availability, connectivity, data integrations and critical process
- Monitor Deployment and report incidents for corrective changes (patches/upgrades) to production
- Collaborate with product vendors and 3rd party vendors for store application maintenance
- Proactive knowledge sharing with L1 help desk team providing a comprehensive knowledge repository on step-by-step incident resolution approach on a periodic basis enabling shift left
- Post Deployment validations
- Creating MNTs on a need basis
- Knowledge Management for future reference
- Reporting and Review meetings at agreed frequency
- Coordinate with client and internal teams effectively and share periodic communication
- Cover support coverage over weekend and during P1 and P2 incidents
- Collaborate with internal & client stakeholder teams during peak period & Month and Year End
- Raise and coordinate with Oracle on Service Requests if any
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