XStore support lead - City of industry,CA- On-site Day 1

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

XStore support lead

Job Details

Role-XStore support lead

Location-City of industry, CA- On-site Day 1

Duration :12+ months

Skills-

XStore support lead who efficiently drives the incident management along with business-as-usual activities.
Experience from engagements need to elucidate the responsibilities as defined below.
Overall 7 to 10 years with strong communication verbally and written is quintessential.

Responsibilities of a L2 Support lead:

  • Proactive incident resolution with automated monitoring alert
  • Preliminary analysis of failed interfaces
  • Collaborate with product vendors and engineering teams
  • Deployment and tracking corrective changes (patches/upgrades) to production
  • Application maintenance (Archiving/Purging data or log files)
  • Database monitoring and optimization (Archiving/Purging data)
  • Tracking Base Product Service requests
  • Continuous Improvement by identifying the recurring issues
  • Raise and tag recurring incidents to Problem management tickets along with Root Cause Analysis (RCA)
  • Follow escalation metrics and procedures used to resolve user issues and problems
  • Monitoring/ensuring apps availability, connectivity, data integrations and critical process
  • Monitor Deployment and report incidents for corrective changes (patches/upgrades) to production
  • Collaborate with product vendors and 3rd party vendors for store application maintenance
  • Proactive knowledge sharing with L1 help desk team providing a comprehensive knowledge repository on step-by-step incident resolution approach on a periodic basis enabling shift left
  • Post Deployment validations
  • Creating MNTs on a need basis
  • Knowledge Management for future reference
  • Reporting and Review meetings at agreed frequency
  • Coordinate with client and internal teams effectively and share periodic communication
  • Cover support coverage over weekend and during P1 and P2 incidents
  • Collaborate with internal & client stakeholder teams during peak period & Month and Year End
  • Raise and coordinate with Oracle on Service Requests if any
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