Overview
Skills
Job Details
Telecom/VOIP Technician - 470
Kings Point, NY
Public Trust
Job Description
Knowledge of Cisco call manager and Cisco Unity VM
Program and trouble shoot VOIP phone and telecom issues
Administer licensing and users on call Manager
Help manage physical connections coming in from ISP for demarc/fiber/POTS/Fax lines
Perform network cable pulls and install network drops
Work with the network team in resolving network, wireless and VoIP issues
Resolve trouble tickets with Help-Desk team with end to end resolution
Maintain and support tributary equipment belonging to USMMA
Basic physical layer troubleshooting for Network Switches and fiber connections
Support Wireless access points and WAP installations
Perform other duties that can arise in support of USMMA
This position is 100% On-Site at Kings Point, NY
Qualifications
1- 3 years experience working with VOIP Call manager
1-3 years experience with Network and wireless equipment
1-3 years experience perfor VOIP ming network cable pulls, network drops and fiber connectivity troubleshooting
1-3 years experience working with ISP, demarc, fiber, POTS and Fax line connections
CCNA or VOIP certification preferred
Attention to Detail able to efficiently process individual tasks quickly and accurately
Integrity ability to be honest and maintain strong moral principles
Procedure Development ability to develop, maintain and drive standardized processes, procedures and work flows through the organization
Attitude - driven to constantly learn and adapt to new technologies and solutions
Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students