Overview
Remote
On Site
$130,000 - $140,000 annually
Full Time
Skills
Interactive Voice Response
Web Portals
Optimization
Collaboration
Technical Writing
Software Development
Software Development Methodology
IT Management
Management
Cisco UCCE
Cisco UCCX
SQL
Cisco
Systems Analysis
High-level Design
Leadership
DevOps
Agile
Waterfall
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client looking to hire a Voice Contact Center Engineer to join their team on a permanent, direct-hire basis. The client is local to CO and would prefer candidates local to CO or one of these states: OR, WA, GA, MD, VA or Washinton DC where their team has a presence.
About the Role:
We're seeking an experienced Voice Application Contact Center Engineer to design, develop, and deploy advanced contact center solutions that elevate both customer and agent experiences. This role offers the opportunity to work on cutting-edge Cisco technologies, lead complex implementations, and collaborate with senior stakeholders to deliver enterprise-grade solutions.
Key Responsibilities:
* Architect and implement complex contact center solutions leveraging Cisco platforms and technologies
* Develop custom IVR applications, WxCCE Cisco Portal integrations, and conversational AI using Google Dialogflow
* Configure and optimize Calabrio Workforce Optimization and Acqueon solutions
* Provide expert-level support for UCCE, UCCX, CUIC, CUCM, Finesse, Cisco Callback, and related technologies
* Translate business requirements into scalable technical designs and ensure adherence to best practices
* Lead troubleshooting and incident resolution for complex systems
* Collaborate with cross-functional teams and senior leadership to align technology solutions with business goals
* Create and maintain comprehensive technical documentation, including architecture diagrams and operational protocols
REQUIREMENTS:
* Bachelor's degree in Computer Science, CIS, or equivalent experience
* 6+ years of experience in software development or a related field
* 3+ years of experience implementing solutions using SDLC methodologies
* 1+ years of experience in a technical leadership role (with or without direct reports)
* Experience designing and deploying Cisco-based contact center solutions
* Proficiency in UCCE, UCCX, CUIC, CUCM, SQL, Finesse, and related Cisco technologies
Preferred Skills:
* 3+ years of experience in systems analysis and high-level design for complex solutions
* Experience interacting with senior leadership (Director level and above)
* Familiarity with DevOps practices and Agile/Waterfall methodologies
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client looking to hire a Voice Contact Center Engineer to join their team on a permanent, direct-hire basis. The client is local to CO and would prefer candidates local to CO or one of these states: OR, WA, GA, MD, VA or Washinton DC where their team has a presence.
About the Role:
We're seeking an experienced Voice Application Contact Center Engineer to design, develop, and deploy advanced contact center solutions that elevate both customer and agent experiences. This role offers the opportunity to work on cutting-edge Cisco technologies, lead complex implementations, and collaborate with senior stakeholders to deliver enterprise-grade solutions.
Key Responsibilities:
* Architect and implement complex contact center solutions leveraging Cisco platforms and technologies
* Develop custom IVR applications, WxCCE Cisco Portal integrations, and conversational AI using Google Dialogflow
* Configure and optimize Calabrio Workforce Optimization and Acqueon solutions
* Provide expert-level support for UCCE, UCCX, CUIC, CUCM, Finesse, Cisco Callback, and related technologies
* Translate business requirements into scalable technical designs and ensure adherence to best practices
* Lead troubleshooting and incident resolution for complex systems
* Collaborate with cross-functional teams and senior leadership to align technology solutions with business goals
* Create and maintain comprehensive technical documentation, including architecture diagrams and operational protocols
REQUIREMENTS:
* Bachelor's degree in Computer Science, CIS, or equivalent experience
* 6+ years of experience in software development or a related field
* 3+ years of experience implementing solutions using SDLC methodologies
* 1+ years of experience in a technical leadership role (with or without direct reports)
* Experience designing and deploying Cisco-based contact center solutions
* Proficiency in UCCE, UCCX, CUIC, CUCM, SQL, Finesse, and related Cisco technologies
Preferred Skills:
* 3+ years of experience in systems analysis and high-level design for complex solutions
* Experience interacting with senior leadership (Director level and above)
* Familiarity with DevOps practices and Agile/Waterfall methodologies
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.