Senior Program Manager

RESPONSIBILITIES:
A client with Kforce is seeking a Senior Program Manager to join their team in Jacksonville, FL. This is a hybrid work opportunity with 1-2 days in office.

Overview:
* The development of new or upgraded products and services
* Internal information system-specific projects that may involve the development or enhancement of internal applications, technology integration, and/or infrastructure environment build-out
* Delivery by service teams for outsourced solutions to external clients; Or delivery of new or enhanced products and/or services to improve customer satisfaction through the use of technology, which may include customizations to base products to meet client requirements

Key Tasks:
* Senior Program Manager will plan and coordinate all aspects of technical projects from initiation through delivery
* Manages project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed
* Ensures requirements for internal technology projects align to operational standards; Develop alternate requirements or document exceptions as appropriate
* Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables
* As a Senior Program Manager, you will identify needed resources for projects, define and assign major project roles
* Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope

REQUIREMENTS:
* A Bachelor's degree in Computer Science, MIS, Business Administration or the equivalent combination of education, training, or work experience
* A strong technical background is required to manage technical projects and handle competing interests

Proven Leadership in Complex, Multi-Stakeholder Environments:
* Strong experience in executive stakeholder engagement, influencing at C-suite level
* Demonstrated ability to lead large-scale platform initiatives with global impact
* Skilled in managing cross-functional teams (engineering, product, compliance, operations) and aligning them to strategic objectives

Strategic Delivery & ROI Accountability:
* Track record of delivering high-value programmes with measurable ROI
* Expertise in business case development, cost-benefit analysis, and ensuring financial targets are met
* Ability to prioritize investments and optimize resources for maximum business impact

Payments Expertise:
* Experience with modern platform technologies (API-driven architecture, cloud migration, microservices)
* Understanding of payments ecosystems, merchant acquiring, settlement, tokenisation and regulatory compliance
* Ability to translate technical complexity into business outcomes for non-technical stakeholders

Governance, Risk & Compliance Excellence:
* Strong command of programme governance frameworks (e.g. Agile)
* Proven ability to manage risk and regulatory requirements, in a highly regulated industry
* Skilled in vendor and third-party management

Change Leadership & Communication:
* Experience in building stakeholder trust and maintaining transparency throughout programmer lifecycle
* Exceptional change management skills to drive adoption across global teams
* Ability to craft and deliver clear communication strategies for senior leadership and operational teams

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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