Overview
On Site
$60 - $62
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Cisco
UCCE
ICM
CVP
Cisco Voice Gateways
Job Details
Hello,
We are looking for Cisco UCCE Contact Center Engineer. Please find the below mentioned job description and share your resume.
Role: Cisco UCCE Contact Center Engineer
Location: Plano, TX, Bethpage, NY
Contract
Job Description:
Must Have:
- Cisco UCCE Engineer ICM scripting
- SIP call flows
- CUCM, Cisco Voice Gateways
- CVP
- CCaaS platforms (e.g., Google CCAI, Genesys Cloud,)
Required:
- 6-12 years of experience in Cisco UCCE environments, with expertise in ICM scripting. Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
- Proficiency with Cisco CUCM and Cisco Voice Gateways.
- Experience with Cisco CVP and Finesse agent desktop.
- Ability to analyze logs and troubleshoot issues across the full contact center stack. Experience in supporting enterprise-level, high-availability telephony environments.
Roles & Responsibilities
- Develop and maintain ICM call routing scripts to support business needs and customer experience goals.
- Analyze and troubleshoot SIP call flows, signaling, and media-related issues.
- Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration.
- Support and maintain Cisco Voice Gateways (CUBE, SIP).
- Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms.
- Participate in solution design, capacity planning, testing, deployment, and upgrades. Document system configurations, call flows, and technical procedures in line with
Thanks&Regards,
Dipesh Tanwar
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