Overview
On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 12+ mo(s)
Skills
Technical Support
Debugging
Wireless Communication
Product Support
Software Engineering
Cloud Computing
ServiceNow
LDAP
Active Directory
SSO
Authentication
Identity Management
Microsoft Azure
SAML
Siteminder
Microsoft Office
Microsoft Exchange
Web Services
SOAP
Data Extraction
JDBC
ODBC
Network
Telnet
Business Intelligence
Scripting
JavaScript
Python
Perl
Unix
Microsoft Windows
Shell
Relational Databases
MySQL
Oracle
Splunk
Health Care
Legal
Insurance
Job Details
Russell Tobin & Associates is currently seeking a Technical Support Engineer, 12+ Months Contract role for one of our Fortune 500 clients, for Orlando, FL 32826. Apply today for immediate consideration.
Position: Technical Support Engineer
Location: Orlando, FL 32826 (Hybrid)
Duration: 12+ months, with possible extension
Pay rate: $33.00-35.00/hr
JOB SUMMARY:
Major duties and responsibilities:
- Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software.
- Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.
- Be a Customer Advocate providing support to users/administrators of our platform
- Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
- Gain an understanding of the ServiceNow platform and all core functionality.
- Analyze data with a view to isolate the potential cause of the issue.
- Involve others to accomplish personal and group goals.
Skills:
- Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
- Understanding of Email Troubleshooting (e.g. Office 365, Exchange )
- Knowledge on Web Services (SOAP, REST)
- Experience Data Extraction Technologies (e.g. JDBC, ODBC)
- Hands-on experience exporting/importing data between separate systemS
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands on experience in any bi-directional, integration between two systems
- Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows
- Shell)
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with the gathering and reading of various log files including tools like Splunk
Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.