Overview
Skills
Job Details
Position Overview:
We are seeking a dynamic and highly organized Project Manager / Business Analyst to lead the planning, documentation, and execution of software and systems-related initiatives. This role will support project lifecycle management, vendor coordination, application configuration, user support, and public meeting facilitation. The ideal candidate will have excellent communication skills, experience working with vendors and senior-level stakeholders, and the ability to adapt in a fast-paced, evolving environment.
Key Responsibilities:
Project Management & Business Analysis
Prepare comprehensive project documentation, including proposals, schedules, change requests, and closure reports
Elicit, develop, and document business and technical requirements; analyze and organize them for clarity and implementation
Create detailed technical specifications, software test plans, and user guides
Conduct thorough quality assurance testing to validate functionality and ensure systems meet requirements
Maintain accurate and up-to-date documentation for all application processes and workflows
Create and manage documentation related to RFPs, RFBs, and ETBs
Train end users on both new and existing systems to support adoption and maximize productivity
Vendor Collaboration & Software Configuration
Collaborate with vendors to ensure alignment on deliverables, manage timelines, and resolve issues
Lead and participate in software product implementations in coordination with vendor teams
Configure and manage vended software systems using administrative tools (no coding required)
Implement approved system changes and enhancements through system interfaces
User Management & Support
Provide direct user support including troubleshooting, issue resolution, and ongoing assistance
Serve as the primary point of contact for all software-related support issues
Support and assist with the setup and operation of Board of Supervisor meetings
Desired Skills and Characteristics:
Exceptional organizational skills with attention to detail
Strong multitasking abilities, especially under high-pressure or time-sensitive situations
Proven ability to set, track, and meet deadlines
Excellent oral and written communication skills
Ability to present professionally and maintain composure during high-stress interactions
Comfortable working with technical teams, vendors, senior management, and end users
Skilled in meeting facilitation and cross-functional collaboration
Capable of working independently with minimal supervision
Experience working with executive-level stakeholders is a plus
Flexible, adaptable, and open to learning new systems and tools
Willingness to work extended hours when required
Ability to interpret complex data and clearly communicate insights to stakeholders