Program Manager

Job#: 3011486

Job Description:

Ford

2 Month Contract

Hybrid Dearborn MI

$70/HR

Position Title: Program Manager - Discover/Shop IT Ecosystem

Location: Hybrid (4 days in office)

Position Overview:

This role is responsible for planning and executing projects and programs that deliver solutions for Ford North America's Discover/Shop websites. The Program Manager will support the NA Vehicle eCommerce Engineering Group and lead cross-functional coordination across IT, vendors, and business teams to ensure successful deployments and continuous process improvement.

Key Responsibilities:

Program & Project Management

• Serve as Program Manager across the Discover/Shop IT ecosystem.
• Support the NA Vehicle eCommerce Engineering Group Manager with team coordination, process optimization, documentation, presentation development, and migration planning.
• Facilitate software development and deployment processes, ensuring consistency across applications while accommodating specific needs.
• Communicate status updates across multiple teams and stakeholders using clear, data-driven reporting.

Release & Deployment Coordination

• Lead the Cross Infrastructure Scheduling (CIS) process, including weekly meetings and agenda management.
• Oversee and approve scheduling for the MYCO Dates calendar to ensure balanced workload distribution.
• Manage Reveal Launches across vendors and applications, maintaining a comprehensive checklist.
• Create and maintain the code deployment calendar and monitor streamlined deployment processes.
• Align and manage release dates, fix versions, and sprints in Jira.
• Serve as back-up deployment approver and lead weekly Blue Card meetings for content publishing coordination.

Process Improvement & Collaboration Tools

• Identify process gaps and lead cross-functional teams to develop streamlined workflows.
• Act as liaison between working teams and Jira/Wiki admins to implement optimized collaboration processes.
• Serve as Business Analyst for Jira workflow changes, gathering and refining requirements for team adoption.
• Conduct quarterly Jira ticket reviews to ensure timely resolution and prevent ticket stagnation.
• Serve as back-up access approver for collaboration tools.

Vendor Management

• Act as primary liaison to vendors within the Discover/Shop ecosystem.
• Drive problem-solving and continuous improvement initiatives in partnership with IT, business stakeholders, and technology vendors.
• Key vendors include: WPP, Dynatrace, Akamai, MotionPoint, Translations.com.

Required Skills:

• Development Methodology & Procedures
• Product Management
• Vendor Relationship Management
• IT Management Methodology
• Project Management
• Jira

Preferred Skills:

• Process Development
• Microsoft SharePoint
• Performance Tuning
• Online Documentation Development
• Scrum (Software Development)

Experience:

• Minimum 6 years in IT
• Minimum 3 years in Program Management
• Proven expertise in Project Management

Education:

• Required: Bachelor's Degree
• Preferred: Advanced coursework or certifications in Project Management or IT

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.