Service Engineer II

Make Bing Ads Technical Support at Microsoft Advertising part of your career story!

Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. Global Support is a focal point for Bing advertisers around the world and the Bing Ads Technical Support team plays a pivotal role in supporting Bing search.

As a Service Engineer II , Engineer you will be part of an expert technical team delivering complex data analysis to provide advanced fraud, malware, and other security solutions for the Microsoft online Advertising marketplace. You will focus on protecting advertiser ROI and user safety across Microsoft Advertising and identify suspicious or fraudulent traffic and advertising practices. You will proactively hunt to protect customers and users while mitigating fraud and noncompliant activity. You will be a member of a proud team that embraces work with passion, integrity, and creativity to deliver quality and security solutions to our customers, partners, Microsoft, and the Internet community worldwide.

The Advertising Trust and Safety Services Team Service Engineer builds and maintains strong remote, virtual relationships with team and partners by using excellent communication skills, big data analysis, and expert data visualization to document and present complex problems/solutions to both technical and non-technical audiences. This role is an integral member of a team focused on delivering results, working in partnership to achieve business goals, and committed to personal and team development

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Perform deep technical investigations to solve complex performance issues by using advanced investigative techniques to connect dots between disparate data sources and signals to identify underlying fraud threat vectors for highly complex cases.

• Raises trends and threat vector opportunities for platform features / improvements to drive business impact.

• Act to prevent user, partner and customer quality risk issues through industry awareness, new feature risk analysis, progressive policy influence, pre-launch partner quality reviews, fraud/ DSAT trend identification, platform feature recommendations and business quality advocacy.

• Compose timely service alerts and issue visibility correspondence to sales teams and partners.

• Ensure policy interpretation and enforcement are enabled at scale.

• Conduct s escalation data and trend analysis to create insightful case studies that influence product roadmaps, business decisions, and training content.

Qualifications:

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• 2+ years experience with customer facing tier 3 technical support or software development organization.
• 2+ years experience developing tools and automation in C# to improve operational efficiency.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• Management Information Systems (MIS), or other industry or product specific Engineering Certification.
• 3+ years technical experience working with large-scale cloud or distributed systems.
• Domain knowledge or experience in Display /Native/Video advertising.

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until July 11, 2025

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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