Overview
Skills
Job Details
The developer will implement the custom functionalities on Salesforce Service Cloud required for the RMA automation and ensure Salesforce can communicate with external systems. Essentially, these are Senior Salesforce Developers skilled in Apex, Lightning, and
integration techniques who will build the technical components in Salesforce per the BSA s design.
Duties
Develop Apex classes, triggers and LWCs supporting RMA creation, status updates and error displays.
Implement REST/SOAP callouts to CPI APIs, manage Named Credentials and token refresh logic.
Build scalable flows and subflows for agent-guided RMA steps; enforce field-level validations.
Write bulk-safe unit tests ( 90 % coverage) and participate in peer code reviews.
Collaborate with Service Cloud BSA on requirements and with CPI team on payload schemas.
Optimize SOQL/DML for high transaction volume; monitor performance via logs & Health Check.
Min. 6+ years hands-on Salesforce development, proven API integration projects, Service Cloud exposure preferred.