IT Specialist

Announcement

Details

Open Date
06/03/2025

Requisition Number
PRN42079B

Job Title
IT Specialist

Working Title
IT Specialist

Job Grade
E

FLSA Code
Computer Employee

Patient Sensitive Job Code?
No

Standard Hours per Week
40 Hours

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary

M-F 8:00am to 5:00pm
Occasional nights and weekends for special projects

VP Area
President

Department
00336 - KUEN/Utah Education Network

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
$47,500 - $65,000/ Annually

Close Date
09/03/2025

Priority Review Date (Note - Posting may close at any time)

Job Summary

This is a full-time, on-site position that is responsible for providing technical assistance and support to stakeholders with computer, hardware, and software issues at the Eccles Broadcast Center on the University of Utah Campus. The ideal candidate will also help support Windows and Linux Server's as well as Cisco switches. The IT Specialist will be expected to act in a professional and courteous manner while handling help desk support issues that could be in-person, over the phone, through email or other written means, and remote support tools. The individual should have a solid understanding and a history of supporting Windows 10/11, MacOS, Active Directory, and network printing. Other beneficial skills would be: Microsoft Server OS, Ubuntu/Linux, Cisco networking, TCP/IP, DNS, DHCP, File sharing and permissions, scripting, and security cameras.

Responsibilities
Provide first response contact and problem resolution for incoming support requests.
Install desktop software and hardware.
Troubleshoot and solve user computer issues.
Work with others in the department to accomplish team goals and projects.
Maintain/Create department documentation and support guides.
Provide accurate and timely ticketing of support cases and resolutions.
Act as a liaison between EBC personnel, EBC IT support, and UofU campus IT support.
Support and maintain security video cameras, camera server, and clients.
Assist in maintaining various Windows servers.
Take an active role in managing the Unified Endpoint Management (UEM) system.
Utilize ticketing system to document work performed.

Minimum Qualifications

Requires a bachelor's degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.

Preferences
Excellent customer support skills and demonstrated verbal and written communication skills.
Strong and professional communication skills with the ability to work very closely, openly, and effectively within a team.
Understanding of Active Directory and a knowledge of GPO's.
Knowledge of PowerShell and/or Python scripting.
Strong understanding of Windows desktop and MacOS.
Knowledge of Windows/Linux Server OS, TCP/IP, DHCP, DNS, and VLANs.
Knowledge of Microsoft Office, o365, Box, and Google Workspace.
File sharing and file permissions.
Organization and time management skills and the ability to work autonomously while juggling many tasks simultaneously.
Strong problem solving and analysis skills to analyze support interconnections and to learn new skills quickly.
Ability to perform physical activities such as lifting, bending, and performing repetitive desk work tasks.
Experience with Jira and other Atlassian products.
Experience with FileWave or other UEM systems.

Type
Benefited Staff

Special Instructions Summary

Additional Information

UETN is a business unit of the University of Utah responsible for the state's education and telehealth IT infrastructure and associated services including KUEN public television.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

University of Utah Benefits
Health, dental, and wellness coverage
Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a)
Free public transportation pass (Utah Transit Authority)
Paid leave time
Reduced tuition benefits for employee and family members
More information: ;/strong>

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: ;br>Online reports may be submitted at oeo.utah.edu

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