Salesforce analyst with MuleSoft integration -W2/C2C

  • Charlotte, NC
  • Posted 18 hours ago | Updated 18 hours ago

Overview

On Site
Depends on Experience
Full Time

Skills

Salesforce Analyst
MuleSoft integration

Job Details

Position Overview: Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations. Key Responsibilities:

Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions

Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance

MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems

Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards

Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing

Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

Required Qualifications: Experience: 5-8 years in Salesforce administration and support with MuleSoft integration experience

Technical Skills: Strong Salesforce administration proficiency (security model, data management, customization) Working knowledge of MuleSoft Anypoint Platform and API management Experience with SOQL, Data Loader, REST/SOAP APIs Basic understanding of Apex and Visualforce for troubleshooting Familiarity with version control and change management

Core Competencies: Exceptional analytical and problem-solving abilities Excellent communication skills with ability to explain technical concepts to diverse audiences Strong attention to detail and ability to manage multiple priorities Customer-service oriented with collaborative mindset

Preferred Qualifications: Salesforce Administrator certification (ADM 201) Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer Experience with Einstein Analytics, Agile/Scrum, and DevOps practices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.