Staff Frontend Engineer

The Opportunity ground-up AI-powered customer support experience that is integrated with a Salesforce based customer support site. You'll contribute from POC through MVP, building the foundation for a product that needs to ship fast and scale intelligently.

Technical Leadership:

• Define and own frontend architecture for POC and MVP phases
• Make critical technical decisions that balance speed, quality, and long-term maintainability
• Utilize engineering practices, patterns, and standards that enable velocity
• Drive front end delivery in collaboration with backend engineers and product leadership
• Build solutions for real-time AI interactions and conversational interfaces

Execution:

• Build production-ready React applications from zero to launch
• Design and implement component libraries and frontend design systems
• Create responsive, accessible interfaces for customer-facing chat and admin dashboards
• Integrate with AI/ML APIs and handle streaming responses, state management, and error handling
• Implement analytics, monitoring, and observability for frontend performance
• Ship iteratively with focus on learning fast and validating assumptions

Key Deliverables

• Viable POC and Production-ready MVP applications
• Scalable frontend architecture and technical documentation
• Reusable component library and design system implementation
• Integration with backend APIs and AI services
• Performance-optimized, accessible user experiences

Required Skills:

• 8+ years frontend engineering experience with 2+ years at staff/principal level or equivalent
• Expert-level React skills with deep understanding of modern patterns (hooks, context, suspense)
• Proven track record shipping 0-to-1 products rapidly without sacrificing quality
• Strong systems thinking and ability to architect scalable frontend solutions
• Experience with TypeScript, state management (Redux/Zustand/Jotai), and modern build tools
• Ability to work autonomously and drive projects from ambiguity to production

Preferred:

• Experience building real-time, conversational, or AI-powered interfaces
• Background with WebSockets, streaming APIs, or event-driven architectures
• Familiarity with design systems (Radix, Shadcn, MUI) and component-driven development
• Experience with Next.js, Vercel, or modern React frameworks
• Understanding of backend APIs, authentication patterns, and data fetching strategies
• Track record mentoring engineers or establishing technical standards

You Excel At:

• Moving fast while making pragmatic technical decisions
• Balancing perfect architecture with shipping working software
• Writing clean, maintainable code that others can build on
• Navigating technical trade-offs and communicating decisions clearly
• Collaborating with designers and backend engineers as a technical partner
• Debugging complex issues and unblocking yourself quickly