Job Details

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Hardware Asset Manager

IT Asset Management & Logistics

Location: San Diego, CA or Tucson, AZ (On-site) | Mountain View, CA (Secondary Location)

Role Type: Full-Time Contract (18 months)

About Our Client

Our client is a leading financial technology company that empowers millions of customers worldwide with innovative solutions for personal finance, small business management, and tax preparation. Operating across multiple global locations, they are at the forefront of integrating AI and automation into their IT infrastructure. With a strong commitment to operational excellence and customer satisfaction, they maintain a fast-paced, innovation-driven culture where technology professionals can make a significant impact on how technical assets are managed and delivered to their global workforce.

Job Description

We're seeking an experienced Hardware Asset Manager who combines strong analytical capabilities with business analysis and project management expertise to support a comprehensive Asset Management and Logistics program. This role is perfect for a self-starter who thrives in a fast-paced environment and can work independently with minimal supervision.

In this position, you'll be at the intersection of operational excellence and innovation, managing day-to-day asset management functions while driving strategic projects focused on AI integration, process automation, and modernization initiatives. You'll work with cutting-edge tools and technologies to transform how a global workforce receives and manages technical assets, managing operations at a scale of 30,000-40,000 endpoints. This role offers the unique opportunity to not only maintain critical processes but to reimagine them through automation and continuous improvement initiatives.

The ideal candidate is passionate about leveraging technology to solve complex operational challenges, enjoys analyzing data to drive decisions, and is excited about implementing AI-driven solutions in a real-world enterprise environment.

Duties and Responsibilities

Manage end-to-end hardware asset management functions including customer escalations, inventory monitoring and maintenance, and ensuring program compliance and operational excellence
Drive and lead projects related to AI integrations, deployments, and four core process automation initiatives (onboarding, automated refresh, asset collection, and related workflows)
Run audits, perform asset tracking activities, and make data-driven recommendations for inventory optimization and process improvements
Generate reports, dashboards, status updates, and executive-level presentations on team priorities and project milestones
Partner with managers, architects, and engineers to design, implement, and scale modernized asset management solutions
Support business operations tasks while managing smaller projects to enable focus on strategic initiatives
Navigate and ensure compliance with global import/export laws and international logistics requirements
Prepare and deliver comprehensive status updates to cross-functional stakeholders
Foster continuous improvement in asset management offerings while developing innovative processes that enhance customer satisfaction

Required Experience/Skills

Proven success managing end-to-end IT Asset Management programs or IT technical care services at enterprise scale (30,000-40,000 endpoints)
Strong project management experience with large-scale IT infrastructure or logistics programs
Exceptional analytical skills with ability to interpret data and make strategic recommendations
Demonstrated customer service excellence and ability to handle escalations professionally
Experience with ServiceNow ticketing systems and asset tracking platforms
Proficiency with G Suite applications
Knowledge of global or international import/export laws and compliance requirements
Strong attention to detail, accuracy, and organizational capabilities
Ability to work independently as a self-starter with high level of trust and minimal supervision
Experience with ITSM frameworks, process automation, and IT business operations
Excellent communication skills for collaboration with Directors, Managers, Architects, Engineers, and delivery teams

Nice-to-Haves

Forecasting experience (particularly valuable for testing AI-driven forecasting tools)
Exposure to AI tools such as ChatGPT or other generative AI platforms
Experience with IT Asset Management tools beyond ServiceNow
Background working in fast-paced technology or financial services environments
Familiarity with IT outsourcing models and vendor management

Education

Bachelor's degree or equivalent experience in:

Information Technology (IT)
Business Administration or Management
Related technical or business fields

Certifications (a plus)

CHAMP (Certified Hardware Asset Management Professional)
CAMP (Certified Asset Management Professional)
ITAM (IT Asset Management) certifications
ITIL (Information Technology Infrastructure Library)

Pay & Benefits Summary

Competitive hourly rate: $56.46/hour
18-month contract engagement with opportunity to make significant impact
Work with cutting-edge AI and automation technologies
Collaborate with a talented, fast-paced team driving innovation in IT asset management
Opportunity to influence and modernize enterprise-scale technical operations

Call-to-Action

Ready to drive innovation in enterprise asset management? Apply today and join a team that's transforming how technology assets are managed at scale!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.