Call Center Support Associate

Overview

Remote
On Site
$$40,000-$55,000
Accepts corp to corp applications
Contract - W2
Contract - 18 Month(s)

Skills

construction
Cloud Computing
Artificial Intelligence
Data Processing
Streamline
Talent Management
Safety Principles
Building Codes
Engineering Design Process
Knowledge of Civil Engineering

Job Details

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector's IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Overview:

We are seeking a Call Center Support Associate to provide frontline assistance and guidance to users, ensuring timely resolution of inquiries and reported issues. This role will support our client by handling user communications, troubleshooting concerns, and ensuring compliance with program policies and requirements. The ideal candidate will bring strong customer service skills, attention to detail, and the ability to collaborate across teams to deliver accurate and effective support.

Duties:

  • Handling e-mails and incoming/outbound call to assist the users conscientiously.

  • Investigating user reported issues to determine root cause and full scope of incident.

  • Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department nd affiliated organizations

  • Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.

  • Responsible for user-facing communications and reviewing training materials for accuracy.

Mandatory Qualifications:

  • Bachelor's Degree or Equivalent combination of advanced education, training, and experience will be considered.

  • 3 years of relevant experience.

  • Strong customer service skills with prior experience working on a help desk

  • Experience in healthcare, Medicaid, and Long-Term Care preferred.

  • Proficient with Microsoft Office Suite.

  • Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.

**Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice

Cloud and Things Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

Our AI tools assist by:

  • Analyzing resumes against job requirements
  • Supporting our recruiters in candidate data evaluation
  • Ensuring consistent review standards across all applications

Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling:

  • Your information is processed securely and used exclusively for recruitment purposes
  • Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
    • You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to:
  • All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing:

  • AI processing data is retained for a maximum of 90 days, after which it is deleted
  • All data sent to AI tools is encrypted in transit and at rest
  • AI tools comply with applicable privacy laws including GDPR and CCPA
  • Personal data is anonymized or minimized wherever possible during AI processing

Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.