Overview
Hybrid
Up to $60
Contract - W2
Contract - 6 Month(s)
Skills
blueprints
Product Design
stakeholders
Job Details
Key Responsibilities
- Conduct user research, including in physical environments, to determine how technology can optimize processes and bring about more human centered solutions that serve our business goals
- Lead service design activities, such as service blueprints and journey maps, to articulate how the front end and back end intersect with associate and customer needs
- Facilitate discovery sessions based on the principles of design thinking
- Partner with product management, technologists, and business stakeholders to develop insight driven strategies that evolve our services and technologies to better serve our associates, the business, and ultimately our customers
- Apply empathy, collaboration, and curiosity to transform complex journeys and processes into seamless, innovative experiences
- Advocate user centered design and agile best practices to advocate and evolve ways of working
- Prepare customer analyses based on our target demographic and initial transactions
- Track usability goals and prepare reports for senior management
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