Sr. Systems Admin 1

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?
Primary Purpose

Sr. Systems Administrator is an advanced role that utilizes experience and skills to support and optimize the Exelon IT organization by providing expert technical guidance, direction and insight to project managers and stakeholders regarding IT system solutions and improvements being deployed with in the enterprise environment. Utilizes expert & skillful abilities to optimize and maintain high priority and complex IT system initiatives and project solutions to include both cloud, non-cloud and hybrid cloud models.

The IT Sr. Systems Administrator provides technical leadership to support delivery and maintenance of IT solutions supporting Exelon. This role will evaluate IT infrastructure and application solutions and make recommendations for supporting and optimizing application and data workloads within these hosting models. Sr. Systems Administrators demonstrate expertise for monitoring, configuration and maintenance, of current hosting services to support virtual hosting technologies, software tools. This role will work in collaboration with other IT teams, leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable hosting of applications throughout Exelon's large &complex enterprise and real time operational environments.

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

Must sit within our service areas in Washington, DC - Chicago, IL - Baltimore, MD - Newark, DE or Philadelphia, PA.

No relocation is available.

Primary Duties

• Establish evaluation, testing, lab and mockup solutions as needed. Serve as a senior ServiceNow Configuration Manager in assigned daily support and deployments to operations and ensure solutions meet business requirements and established metrics (SLAs). Responsible for operating and maintaining complex solutions at the component level, including hands-on configuration, leading troubleshooting efforts and optimization of metrics for cloud based/hybrid/on-prem services. Responsible for ensuring accurate and up-to-date information is maintained in within Configuration Management Database (CMDB) (60%)
• Support projects, planning, maintenance and operations. Consults with leadership, project teams, application/service support teams and end users to optimize availability and performance analysis for potential changes related to both cloud, non-cloud and hybrid cloud models. Provide technical expertise and guidance for maintaining performance and reliability of key IT solutions. (15%)
• Work closely with leadership and the team to develop future improvement plans, resource requirements, migrations strategies, and project schedules to improve service delivery and efficiency. Understand other technologies and service offerings and their impact to the delivery of cloud based/hybrid/on-prem services. (10%)
• Provide feedback and guidance to leadership and peers to risks identified during business impact analysis, site risk assessments and disaster recovery planning. (10%)
• Maintain technical knowledge and business acumen within our own discipline or function. Coach and mentor less experienced team members, apprentices and/or interns. (5%)

Job Scope

• Position interacts with all levels of employees, including executives, vendors, involved in performance, maintenance, review, approval, testing and communication of business plans and services.
• Verify and clarify the needs and expectations of customers.
• Responds quickly and efficiently to customer service requests.
• Participates in and conducts meetings with customers.
• Keeps customers informed of status via standard reporting techniques.
• Makes multiple decisions simultaneously which impact situations beyond areas of direct responsibility. Capable of clearly and effectively delegating decisions to others for implementation.
• Possesses sufficient knowledge, training, and experience to be capable of successfully following best practices in ServiceNow without requiring support and instruction from others. Able to train and educate by setting the example, giving appropriate instruction, providing leadership, and raising the level of performance of others while on the job.
• Tracks compliance to policies and procedures and resolving/escalates compliance issues.
• Facilitates Configuration Management audits.
• Identifies Service Improvement opportunities and drives improvements.
• Independently develops alternatives and options to meet work objectives.
• Position has expertise in Infrastructure technologies and the integration of these services.
• Position has senior level expertise and hands-on competency in ServiceNow and infrastructure technologies.
• 24/7 on-call rotational duties.
• Work under minimal supervision.
• Mentors junior-level team members and others.

Minimum Qualifications

• Bachelor's degree in computer science or related discipline and 4-7 years' relevant experience in IT infrastructure support, application support, cloud computing, disaster recovery or 6-9 years equivalent combination of education and comparable work experience.
• Ability to manage multiple assignments simultaneously. Able to absorb changes to major assignments while maintaining a high level of performance.
• Demonstrated ability to solve complex problems, inclusive of partner with vendors and other IT professionals to do so.
• Demonstrated ability to negotiate with and influence customers for changes in service levels, understanding the business rationale for those changes.
• Proficiency to successfully access information and prepare reports of moderate difficulty.
• Demonstrates a willingness and ability to offer solutions, take risks in new areas and make creative decisions within the scope of assignments and responsibilities.
• Demonstrates mastery of the best practices in practical applications of a difficult nature.
• Demonstrated consulting, presentation, and project management skills.
• Demonstrated expert proficiency in related technologies such as storage, compute, database, collaboration, application design, and cloud hosting.
• Ability to design and troubleshoot Layer 1, Layer 2 and Layer 3 networks independently.
• Experience participating in interviews of users as part of a systems development team to gather information for analysis or technical work.
• Maintained experience with a specialized technical skill set. Demonstrated competence with business acumen within own discipline or function.
• Ability to travel domestically.

Preferred Qualifications

• Master's Degree
• Project Management Professional (PMP) certification.
• Certification in area of expertise.
• Demonstrated ability to use configuration tools and support the management of changes made to hardware, software, firmware, documentation, test, test fixtures and test documentation of an automated information system throughout the development and operational life of a system.
• Proficiency to successfully demonstrate Process Improvement in practical applications of moderate difficulty.
• NERC-CIP Certification
• ServiceNow CSA/CMDB Certifications
• Infrastructure technology certifications

Benefits

Benefits

• Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $84,800.00/Yr. - $116,600.00/Yr.
• Annual Bonus for eligible positions: %
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.