Overview
On Site
Contract - Independent
Skills
Terraform
SIP
VoIP
Interactive Voice Response
Routing
Python
Real-time
Audiovisual
Management
SIP Trunking
Telecommunications
Regulatory Compliance
Amazon Web Services
Testing
Quality Assurance
Performance Tuning
ServiceNow
Customer Relationship Management (CRM)
Workflow
Dashboard
Technical Writing
Collaboration
IT Operations
Privacy
Marketing
Job Details
Location: Plano, TX
Description: Our client is currently seeking a Contact Centre Architect with Amazon Connect experience - Local to Plano TX - Comfortable with Onsite work
This job will have the following Skills :-
Must Haves: Amazon Connect, Python, IaC
Nice to Haves: ServiceNow, Terraform, Contact Center, VoIP
Additional Notes: Architect to onboard Amazon connect for certain LOBs
Job Description:
Design and implement scalable contact center solutions using Amazon Connect and AWS services.
Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
Develop and optimize contact flows, IVR, and call routing strategies.
Integrate Amazon Connect with AWS services and automate workflows using Python .
Build and maintain real-time audio/video solutions with WebRTC for web.
Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
Ensure security and compliance with AWS best practices and regulatory standards.
Conduct interoperability testing, quality assurance, and performance optimization.
Integrate contact center platforms with ServiceNow CRM for seamless workflow.
Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
Monitor and analyze metrics, reports, and dashboards to improve operations.
Create technical documentation and architectural diagrams.
Train and support stakeholders on system usage and best practices.
Collaborate with IT, operations, and business teams to deliver effective solutions
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Our client is currently seeking a Contact Centre Architect with Amazon Connect experience - Local to Plano TX - Comfortable with Onsite work
This job will have the following Skills :-
Must Haves: Amazon Connect, Python, IaC
Nice to Haves: ServiceNow, Terraform, Contact Center, VoIP
Additional Notes: Architect to onboard Amazon connect for certain LOBs
Job Description:
Design and implement scalable contact center solutions using Amazon Connect and AWS services.
Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
Develop and optimize contact flows, IVR, and call routing strategies.
Integrate Amazon Connect with AWS services and automate workflows using Python .
Build and maintain real-time audio/video solutions with WebRTC for web.
Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
Ensure security and compliance with AWS best practices and regulatory standards.
Conduct interoperability testing, quality assurance, and performance optimization.
Integrate contact center platforms with ServiceNow CRM for seamless workflow.
Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
Monitor and analyze metrics, reports, and dashboards to improve operations.
Create technical documentation and architectural diagrams.
Train and support stakeholders on system usage and best practices.
Collaborate with IT, operations, and business teams to deliver effective solutions
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.